Feral Heart

Help & Guidance => Game Help => Topic started by: realflow100 on August 22, 2019, 11:03:12 pm

Title: Reinstalled windows and I still cant login to the game
Post by: realflow100 on August 22, 2019, 11:03:12 pm
incorrect username or password every time. but it IS correct.
i even reinstalled windows and it still didnt fix it. its still happening.

Im doing EVERYTHING correctly. im logging into the "Play Game" site and keeping it open while trying to login. otherwise i would get failed to connect to front server.
the game isnt blocked by antivirus or anything. ive tried logging into the site with different browsers.
theres no firewall blocking the game. I dont know what to do.
I can login with the same password and username on the forum just fine. I never changed my username or password but suddenly with the newest patch/update it thinks its incorrect every time.
(https://cdn.discordapp.com/attachments/563381802719510528/614233477466030080/unknown.png)
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Rhakorra on August 22, 2019, 11:14:07 pm
Hey there,

Perhaps this will help you: https://feral-heart.com/smf/index.php?topic=10423.msg144690#msg144690
Title: Re: Reinstalled windows and I still cant login to the game
Post by: LadySigyn on August 22, 2019, 11:35:41 pm
This seems to be a bug that came with the newest update. It was supposed to be fixed, but perhaps your case isn't related to that, I'm unsure. Definitely check out the link that Rhakorra has provided to see if anything there helps and let us know how you go.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on August 23, 2019, 08:43:11 pm
Ive already done everything in that thread more than twice. its not fixed. its still not working. Im literally not doing anything wrong at all and its just straight up not working.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Rhakorra on August 23, 2019, 09:16:36 pm
Quote
My game wouldn't connect to the front server for a few weeks after the current update. It eventually fixed itself, but it's still a mystery as to why that was happening.

I know you've given up on the situation, but there must be a way to fix this issue. I did find this on another thread by the user, Flurr:

"I found this on another website with people on other game having the same problem, but wanted to help out so here what it said! Hope it helps!

Reset your network devices to make sure your router hasn't become flooded with data.

Release and renew your IP and flush your DNS to resolve any network conflicts.

Update your drivers to resolve any compatibility issues.

If you're using a wireless connection, optimize your internet connection to rule out a connection issue.

Try closing background applications to resolve any software conflicts.

ADVANCED TROUBLESHOOTING
-------------------------------------------

Old network card drivers and settings may affect your connection in the games. Try troubleshooting your network card.

Check your network configuration to find any issues with your firewall, router, or port settings.

If you're using a VPN, try removing it.

Disable any proxies that may interfere with the login module.

Run a security scan to remove any viruses or malware infections.

Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.

Old firmware on your modem and router can cause issues with complex game connections.

Now this is from a DIFFERENT game so not sure if it will work...The website thread was pretty old, but I hope it helps you out and doesn't cause any serious problems."

I hope this issue gets fixed so that you can enjoy the game again.

If this doesn't help, then I'll try my best to look up more resources
Title: Re: Reinstalled windows and I still cant login to the game
Post by: LadySigyn on August 24, 2019, 03:08:28 am
It might just fix itself given time if it is the bug with the new update, so don't stress, you'll be able to play again if you don't get it fixed manually. My game wouldn't connect to the front server for weeks after the new update, but it fixed itself eventually. Meanwhile, we'll try to think of ways to help.~
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on August 25, 2019, 10:19:53 pm
Ive already done all of what I can in that post too. and whatever other stuff doesnt apply to me.
and it still doesnt work. im just screwed! :(
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Rhakorra on August 25, 2019, 10:24:07 pm
Ive already done all of what I can in that post too. and whatever other stuff doesnt apply to me.
and it still doesnt work. im just screwed! :(

A similar user was also experiencing problems. Try reading your way and see if you find the answer to the problem?

https://feral-heart.com/smf/index.php?topic=66931.0
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on August 27, 2019, 04:03:54 am
I'm not having an issue with crashing.
None of that helped at all.
I can open the game just fine but i cant log in. in the game. it always tells me incorrect username or password. but its not incorrect! i know im typing it right but it just doesnt believe me or something!

I can enter preset maker and map maker and stuff like that just fine but cant log in past the main menu :(
Title: Re: Reinstalled windows and I still cant login to the game
Post by: LadySigyn on August 27, 2019, 05:07:57 am
You may just have to wait it out while we try our best to figure out a solution to this for you. As I said, this is a bug that came with the new update, so it might just fix itself randomly like mine did at some point. Have you tried resetting your password and making a new one? Might not do anything but it's worth a try.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on August 29, 2019, 12:26:10 am
Yes Ive already tried that. I also tried changing my username too when changing the password didnt work. but that ALSO didnt work. so I changed the username and password back to what it was.

Ive been having this problem ever since the new update came out. and I still cant play.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: LadySigyn on August 29, 2019, 01:23:23 am
I suppose patience is the best option for now until we find a solution. Just don't stress, it's only temporary. You'll be able to play again.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 05, 2019, 08:22:26 am
Tried again today. still cant log in. incorrect username or password every time. but it IS correct. the game is not believing me that im putting my info in correctly or something.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 13, 2019, 02:15:29 am
I still cant log in to the game :(

I can login to the forum just fine. and i can login to the "Play" page just fine
but in-game always insists that my username or password are incorrect.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: VortexAlive on September 13, 2019, 02:25:05 am
If you are using a any fancy symbols or numbers on the numpad, they might work for the site but not the game. I am unsure if the most recent update changed this particular thing or not. Anyway here's a quote from the Big Help Thread that might help:

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this, it's suggested that you reset your password (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=57) to your account and set it to a new one without any complicated symbols or numbers, just letters.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 13, 2019, 02:39:17 am
I'm not using any fancy symbols or numbers.
It was working fine before the game updated to 1.17 no problems at all. but now with 1.17 update it refuses to work no matter what ive tried
if you read the previous posts in this forum thread you'd see I already tried all the options
I've tried changing my username and password to only lowercase letters and only 7 characters long. I could login to the forum and the "play" website page and it made no difference to the game itself it still insisted my username or password are incorrect. And I tried waiting a day and trying again before changing it back to what it was and it still didnt work. so i changed it back.

I dont have any anti-malware or firewall blocking the game or anything
I dont have any weird web browser extensions either
Ive tried logging into several different web browsers and that didnt fix the problem either
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Hooli on September 13, 2019, 02:43:36 am
Agreeing with Sigyrn here, I believe it's probably just a bug in the system. If you're persistent on as many possible solutions as you can find and try, I'd suggest maybe taking this to staff to see their take on it?
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 13, 2019, 05:52:03 am
I tried once before but they just told me the to try the usual things that ive already tried. but i sent a message again and now im just waiting for a response.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 17, 2019, 02:56:08 pm
Ive even gone so far as to install virtualbox. install LUbuntu in virtualbox. install wine. install feral heart in wine and get the game running and try to log in and it STILL SAYS THE SAME THING
theres literally absolutely nothing I can do on my end to fix it.

https://cdn.discordapp.com/attachments/605894990513569815/623532099516760105/VirtualBox_LUbuntu_17_09_2019_10_53_43.png

https://cdn.discordapp.com/attachments/605894990513569815/623532209164386305/VirtualBox_LUbuntu_17_09_2019_10_54_11.png
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 18, 2019, 01:42:12 pm
I just tried again and it still wont work. there has to be something wrong with the game itself or with my account or the server or something.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: VortexAlive on September 18, 2019, 08:36:06 pm
Have you tried confirming your email again? or a new email?
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on September 21, 2019, 11:14:21 pm
Tried changing to a different email. but it still wont let me log in. it still says incorrect username or password every time. and i absolutely know 100% for certain my username and password are both correct.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Bloo. on September 21, 2019, 11:42:38 pm
I'm so sorry this is happening to you. I've been following this thread but I'm not sure of anymore suggestions to fix your issue. Registration is open now, so you could create a new account. It just sucks if you have characters and groups and bios on your current account :c
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on September 22, 2019, 08:01:46 am
Made a new account. still doesnt work. same thing. incorrect username or password.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Bloo. on September 22, 2019, 07:23:08 pm
Did you reinstall your game after making the new account? This is such a bizarre issue, are you using a proxy or anything when you login?
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on September 22, 2019, 08:57:37 pm
Reinstalling my game did not fix it i have already tried that dozens of times
i'm not using a proxy or anything weird.
it worked before this update. never changed a thing on my computer or network or anything. the game is unblocked and not behind a firewall or antivirus.
if you had read my previous posts I even tried installing linux in a virtual machine and installing wine and installing and running the game in wine on linux and it still gave me the same problem even on my new account i just created.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on September 28, 2019, 04:17:43 am
still struggling and ive literally tried absolutely everything. i think the game is just broken for me. I simply cant play it anymore until an update comes out that fixes it.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on October 11, 2019, 09:45:12 am
(https://cdn.discordapp.com/attachments/551518731038228480/632151019555389440/unknown.png)

Still doing this even on a fresh new account.
no special characters. all lowercase username and pass only letters not even numbers
firewall is disabled antivirus disabled nothings blocking anything
tried different web browsers
tried clearing cache everything. game doesnt even work after reinstalling windows or trying to run it in a different operating system like linux and it STILL wont work
ive been struggling with this for like 1 or 2 months now ever since the 1.17 update I cant play.
ive literally tried every tip everyone has given me and nothing works. the game. server. or something is broken and preventing me from playing.

I even tried setting up an auto hotkey macro to automatically keep pressing the "ok" on the incorrect username or password popup and then click the login button endlessly automatically over and over and let it keep going for like 2 hours and it never succeeded

I can login to the "play game" page just fine but in-game refuses to work

if I enter the wrong username it logs me out of the "play game" webpage
so i know my username is correct when it tells me incorrect username or password because its not logging me out of the play game webpage
somehow its rejecting my password like a brick wall
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Bloo. on October 11, 2019, 10:06:39 pm
Are you opening the game via a desktop icon, or are you opening it from the .exe file in the FeralHeart folder?
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on October 31, 2019, 10:57:24 pm
Both. it doesnt matter if i open the .exe or the desktop icon.
doesnt matter if i run as administrator or not either.
it even gives the same error when i try to login via linux (linux is a different operating system)
it can connect to the server but always gives incorrect username or password like its refusing my password. even though i know 1000000% that its correct.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: bluebrryfox on November 06, 2019, 10:40:03 am
Still getting the same error
I even tried resetting the router to factory settings and that didnt change anything
its always rejecting my password even though i know its right!
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on November 28, 2019, 09:58:23 pm
Still having the same issue. ive tried everything like 100 times over and still cant get in. I even tried on my moms new laptop and it STILL wouldn't work! and hers has windows 10
and my desktop computer has windows 7 so its not the computer or anything on my end.
I dont have any proxies active or anything weird going on. nothing strange in the router settings
the game just quit working after the recent update and wont let me login on any of my accounts anymore. always insisting my password is incorrect but its not.
i can login to the "play game" website just fine. i keep it up and it gives me this error every time with a short pause

https://cdn..discord..com/attachments/378193251355852800/649730292961116188/unknown.png

Also why does it keep shortening my image url to the point it doesnt work. it keeps adding periods
so heres a tinyurl of the image

https://tinyurl.com/se2qlgb (https://tinyurl.com/se2qlgb)
Title: Re: Reinstalled windows and I still cant login to the game
Post by: Valar.Morghulis on November 28, 2019, 10:20:13 pm
Oh gosh I’m so sorry this is happening to you :/ I had the same issue a few times but I found that after I let my computer rest (shut it off lol) for about 24 hours it magically starts working just fine again, although the issue keeps popping up every few weeks.
Title: Re: Reinstalled windows and I still cant login to the game
Post by: realflow100 on December 01, 2019, 03:28:13 am
it doesnt matter what computer I use. it happens on my computer and my moms laptop and at a friends house.
I cant log in no matter what I do. always incorrect username or password but i KNOW its correct the game or server is just refusing my password for some reason!
this has been going on for months now i havent been able to play a single time after the game updated some months ago