Hello! So normally we try to avoid answering for example person A for person B's inquiry, but I see this is a special case and I want to do my best to help.
If you could provide me the username, and if they remember the email they have attached to the account the email as well, I can see what I can do. PMs would be better since it's more of a private matter. Unfortunately I don't think there's much I can do at the moment, but I still would like to try.