Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: Feline2 on November 03, 2019, 09:53:20 pm

Title: The Login page isnt working
Post by: Feline2 on November 03, 2019, 09:53:20 pm: Everytime I try to login on the login page, the columns go blank like I havent logged in.

I've tried logging in using a different browser, Ive tried incognito mode, Ive tried clearing the cookies and nothing has worked. Please help?
Title: Re: The Login page isnt working
Post by: Ellen11v on November 03, 2019, 10:00:49 pm: It works when you login on the forum or user panel?
Title: Re: The Login page isnt working
Post by: Feline2 on November 03, 2019, 10:06:42 pm: Nope. Just tried and it still didnt work? : (
Title: Re: The Login page isnt working
Post by: Ellen11v on November 03, 2019, 10:08:18 pm: Wait, do you use an other account than Feline? Because how are you logged in on the forum then? :o

If it's nothing to do with that, I'm not usre. Try to check twice that you type in correctly. Or reset your password?
Title: Re: The Login page isnt working
Post by: Feline2 on November 03, 2019, 10:19:30 pm: I think I misunderstood? I can login on the forum but I cannot login on https://feral-heart.com/login/index.php

I tried changing my password and it didnt work either.
Title: Re: The Login page isnt working
Post by: LordSuragaha on November 03, 2019, 11:22:15 pm: Hey there Feline,

I checked up on your account and it looks like it was deleted. When was the last time you logged in with this account? After an account hasn’t been used in a long time the system automatically deletes it. Your best bet is to create a new account, good news is that the registration is and has been open for a while now though! :)
Title: Re: The Login page isnt working
Post by: Feline2 on November 03, 2019, 11:34:29 pm: Hey! I didnt know that! I changed my name to feline2 and used feline for my new account!

But even after I made a new account it still didnt work? :'/
Title: Re: The Login page isnt working
Post by: LordSuragaha on November 04, 2019, 12:09:19 am: Make sure that you activated the account, check the email that you registered the account under and be sure to press any activation link.

Also when you’re logging in run through this check list here:

Quote from: from Jazzforlife
1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.
Title: Re: The Login page isnt working
Post by: Feline2 on November 04, 2019, 12:39:36 am: Ive gone through all that youve said and everything checks out! there doesnt seem to be any issues anywhere.

Perhaps its just my internet! thank you for trying though. ripperoni
Title: Re: The Login page isnt working
Post by: Feline2 on November 06, 2019, 01:45:23 am: Update: the only way I was able to login was by using data on my phone. But unfortunately I cannot connect to the server despite having the page open through mobile.
Title: Re: The Login page isnt working
Post by: taehyungssi on November 06, 2019, 10:15:47 am: I have the same problem and I still don't know what to do :/
Title: Re: The Login page isnt working
Post by: Bloo. on November 06, 2019, 04:17:01 pm: Quote from: Feline2 on November 06, 2019, 01:45:23 am
Update: the only way I was able to login was by using data on my phone. But unfortunately I cannot connect to the server despite having the page open through mobile.

Are you using a proxy on your computer, or is it being blocked by a firewall or anti-virus program?
Title: Re: The Login page isnt working
Post by: Kuri on November 06, 2019, 07:12:17 pm: Is the mobile using the same router via wifi as the computer? Or using data? It should work if wifi through the same router, but not via data.
Title: Re: The Login page isnt working
Post by: Bloo. on November 06, 2019, 08:33:02 pm: Quote from: Kuri on November 06, 2019, 07:12:17 pm
Is the mobile using the same router via wifi as the computer? Or using data? It should work if wifi through the same router, but not via data.

It would be using data, you can't use a hotspot while connected to wifi~
Title: Re: The Login page isnt working
Post by: Feline2 on November 06, 2019, 09:40:11 pm: Im not sure what a proxy is? I dont think I have a firewall or anything blocking it though but Idk how to check that. It doesnt say that anythings blocked. I type in my info, press login, and then it just goes blank.
Title: Re: The Login page isnt working
Post by: CastlesOfSand on November 07, 2019, 08:26:25 pm: I also have this same problem~