Feral Heart

Help & Guidance => Game Help => Topic started by: BassJunkie on May 13, 2020, 12:16:02 pm

Title: Cannot login
Post by: BassJunkie on May 13, 2020, 12:16:02 pm
Hello, Mana here!
i tried logging in, but i keep getting the issue that its the wrong username or password? I tried making a new account but that also gave the same issue, I did install the 17a updates, still the same result.

When i start up the game and try logging in the first time this session, it acts as if its logging in and loading but then lags and gives me the wrong password or username error. Then after, when i try to login it gives me the error immediately after pressing the login button.

I would really like to play again but this really is a bad start.
Title: Re: Cannot login
Post by: Dark_heart on May 13, 2020, 12:27:29 pm
Make sure you have installed the patch correctly: https://feral-heart.com/smf/index.php?topic=68059.0
And check if the username and password are correct.
 
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 12:35:13 pm
I did replace the file as shown in that tutorial. And i use the same password as logging in here and the login page to go online in the game itself.
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 12:38:21 pm
(https://i.imgur.com/JtBZ2os.png)

This is what i see
Title: Re: Cannot login
Post by: Dark_heart on May 13, 2020, 01:10:50 pm
Oof. Did you try reinstalling game?
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 01:11:57 pm
I will try that right now. i'll let you know how it goes.
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 01:19:28 pm
Oof. Did you try reinstalling game?

Did not work, i keep getting the cannot login wrong username/password.
Title: Re: Cannot login
Post by: Dark_heart on May 13, 2020, 01:22:12 pm
If you have any characters, try send them to home in user panel.  Seaside Grove has small problem with server.
Title: Re: Cannot login
Post by: Garfield. on May 13, 2020, 01:40:04 pm
Give changing your password a go
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 02:16:06 pm
If you have any characters, try send them to home in user panel.  Seaside Grove has small problem with server.

Just did this. Nothing changed.

Give changing your password a go

If i try change my password i get "Bad reset token"
Title: Re: Cannot login
Post by: Garfield. on May 13, 2020, 02:24:39 pm
Does that also happen if you want to change your user?
Title: Re: Cannot login
Post by: Dark_heart on May 13, 2020, 02:25:30 pm
If i try change my password i get "Bad reset token"
If you are ably to do it, try make diffrent account and try play on it.
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 02:30:00 pm
If i try change my password i get "Bad reset token"
If you are ably to do it, try make diffrent account and try play on it.
I already did, my main acc is BassJunkie, the account you saw "manapotionn" was my new account that i made today to test if it would work, but it did not.
Title: Re: Cannot login
Post by: Dark_heart on May 13, 2020, 03:31:52 pm
If you tried play on BassJunkie, maybe try to delate cookies files, browser history and try change Wi-Fi?
Title: Re: Cannot login
Post by: Garfield. on May 13, 2020, 03:34:56 pm
Also make sure to have the ''Play game'' tab open. If neither of these suggestions fix your problem, best is to contact a staff member.
Title: Re: Cannot login
Post by: BassJunkie on May 13, 2020, 04:58:45 pm
If you tried play on BassJunkie, maybe try to delate cookies files, browser history and try change Wi-Fi?
Tried this, also did not work. I did notice that i can attempt alot of logins but it will never ban me for 15 minutes.

Also make sure to have the ''Play game'' tab open. If neither of these suggestions fix your problem, best is to contact a staff member.
Yes i have it open, so i'm contacting a staff member right now. :)