Feral Heart

Help & Guidance => Game Help => Topic started by: Azurain on March 15, 2020, 05:53:21 pm

Title: Any hope at all? [SOLVED]
Post by: Azurain on March 15, 2020, 05:53:21 pm
Hi all. I've been gone for almost a whole year now because I have not been able to log into the game. I can log in through the log in page, but it never connects to the game.

I have tried:
Reinstalling the game
No mods or anything
Turned off all three of my firewalls
Made sure my proxy's were turned off
Cleared my cache, browser history, and cookies
Totally reset my Chrome browser
Totally reset my network connection
Tried restarting my router
Tried restarting my computer
Contacted my ISP about it

I've probably tried everything in the book, but I'm kinda desperate. I really want to play again, and I just wanted to see if there was anything I could have missed. Thank you.
Title: Re: Any hope at all?
Post by: Kuri on March 15, 2020, 06:44:34 pm
If using an archaic browser doens't help you, then much like the thread i'll link to here https://feral-heart.com/smf/index.php?topic=67693.10
You might just be stuck until whatever (sometimes thought to be a server bug) is fixed.
(I used to use this, but you wouldn't want to visit any other sites with it, and make sure your anti-virus is functioning https://firefox-3.en.softonic.com/  As i didn't find a 2008 version of opera browser)
Or some people use an offshoot of chrome called 'brave'?
Title: Re: Any hope at all?
Post by: Azurain on March 15, 2020, 07:35:41 pm
If using an archaic browser doens't help you, then much like the thread i'll link to here https://feral-heart.com/smf/index.php?topic=67693.10
You might just be stuck until whatever (sometimes thought to be a server bug) is fixed.
(I used to use this, but you wouldn't want to visit any other sites with it, and make sure your anti-virus is functioning https://firefox-3.en.softonic.com/  As i didn't find a 2008 version of opera browser)
Or some people use an offshoot of chrome called 'brave'?

Tried both of those browsers and it didn't work. I'm thinking it's probably a thing with my IP addresses not matching up, but I can't figure out how to find that out.
Title: Re: Any hope at all?
Post by: SpicyDirt on March 15, 2020, 11:43:13 pm
Hello! Do you happen to have any special characters in your user/password? Special characters don't really work anymore. Also, if you have any numbers then make sure you don't use your number pad. c:

You could always try to see if changing your user/password could help, but it could very-well be the same issue that many other members are currently experiencing with the login page, like Kuri said.

Hope everything works out for you!!
Title: Re: Any hope at all?
Post by: A.P.S. on March 16, 2020, 01:23:25 am
This won't exactly help fix the problem, but is there any other wifi you can test it on? Cafe? McDonald's? I don't know if you're willing/able to try that though, nor would it really do anything other than possibly narrow down what the problem is.
Title: Re: Any hope at all?
Post by: Azurain on March 16, 2020, 03:45:59 am
Hello! Do you happen to have any special characters in your user/password? Special characters don't really work anymore. Also, if you have any numbers then make sure you don't use your number pad. c:

You could always try to see if changing your user/password could help, but it could very-well be the same issue that many other members are currently experiencing with the login page, like Kuri said.

Hope everything works out for you!!

Lol funny enough I actually changed my password to try and see if that would help log in months back and I put a symbol in it. So yeah I may try changing it again to see if it would help. And yeah I don't use the numpad. Thank you though!

This won't exactly help fix the problem, but is there any other wifi you can test it on? Cafe? McDonald's? I don't know if you're willing/able to try that though, nor would it really do anything other than possibly narrow down what the problem is.

I have considered that and may actually try it tomorrow to see.
Title: Re: Any hope at all?
Post by: A.P.S. on March 16, 2020, 03:48:42 am
Hello! Do you happen to have any special characters in your user/password? Special characters don't really work anymore. Also, if you have any numbers then make sure you don't use your number pad. c:

You could always try to see if changing your user/password could help, but it could very-well be the same issue that many other members are currently experiencing with the login page, like Kuri said.

Hope everything works out for you!!

Lol funny enough I actually changed my password to try and see if that would help log in months back and I put a symbol in it. So yeah I may try changing it again to see if it would help. And yeah I don't use the numpad. Thank you though!

This won't exactly help fix the problem, but is there any other wifi you can test it on? Cafe? McDonald's? I don't know if you're willing/able to try that though, nor would it really do anything other than possibly narrow down what the problem is.

I have considered that and may actually try it tomorrow to see.

Keep us updated! o:
Title: Re: Any hope at all?
Post by: VortexAlive on April 13, 2020, 02:18:39 pm
Are you still unable to connect?
Title: Re: Any hope at all?
Post by: Azurain on April 13, 2020, 03:05:25 pm
Are you still unable to connect?

Yes. The new patch didn't solve anything.
Title: Re: Any hope at all?
Post by: VortexAlive on April 13, 2020, 03:15:46 pm
I'll forward the issue. Hopefully something can be figured out but we'll have to be patient about it, sorry for all the waiting.
Title: Re: Any hope at all?
Post by: leda on April 14, 2020, 04:28:59 am
1. try to connect via another device like an iphone (just go to feral-heart.com/login, same as on comp)
2. can you try resetting your VPN?  Here is a windows tutorial but you can google a different one in accordance with computer type.  Not sure if that's under the "totally reset my internet connection" category.
https://www.youtube.com/watch?v=I185Mki3AaY

in any case, best of luck, keep us updated!
Title: Re: Any hope at all?
Post by: Azurain on April 14, 2020, 05:07:16 am
1. try to connect via another device like an iphone (just go to feral-heart.com/login, same as on comp)
2. can you try resetting your VPN?  Here is a windows tutorial but you can google a different one in accordance with computer type.  Not sure if that's under the "totally reset my internet connection" category.
https://www.youtube.com/watch?v=I185Mki3AaY

in any case, best of luck, keep us updated!

I did try the phone with no luck, but may try again in the morning. I also think I've tried resetting my VPN but not 100% sure. I'll also do that in the morning if the phone doesn't work. Thanks for the advice leda, and I'll sure try to keep you updated!
Title: Re: Any hope at all?
Post by: VortexAlive on April 14, 2020, 08:55:21 am
Do not use a vpn. xD
Title: Re: Any hope at all?
Post by: Azurain on April 14, 2020, 01:25:14 pm
Do not use a vpn. xD

I think they meant something totally different lol. I already know VPN's don't work. xD
Title: Re: Any hope at all?
Post by: LadySigyn on April 15, 2020, 12:40:59 am
Have you tried to use a different account as a test, or even a different computer if possible?
Title: Re: Any hope at all?
Post by: Azurain on April 15, 2020, 03:11:20 am
Have you tried to use a different account as a test, or even a different computer if possible?

I tried to make a totally differ account with no luck. Same with using a different computer.
Title: Re: Any hope at all?
Post by: LadySigyn on April 15, 2020, 10:12:19 am
Have you tried to use a different account as a test, or even a different computer if possible?

I tried to make a totally differ account with no luck. Same with using a different computer.

And did you do that using the same internet connection?
Title: Re: Any hope at all?
Post by: Azurain on April 15, 2020, 03:08:50 pm
Have you tried to use a different account as a test, or even a different computer if possible?

I tried to make a totally differ account with no luck. Same with using a different computer.

And did you do that using the same internet connection?

Yeah. That's why I'm 100% sure it's just my internet not letting me connect to FH. Every other game I play works, it's just FH.
Title: Re: Any hope at all?
Post by: VortexAlive on April 15, 2020, 04:20:37 pm
Ok so.. your ISP definitely messes the connection up. xD

But there's something that can be done in the background... we'll have to wait on that for now, but we will see if that fixes it later. If not... you might need to look into a different ISP.

so be patient while we look into it for now. <3
Title: Re: Any hope at all? [SOLVED]
Post by: Azurain on May 22, 2020, 07:03:16 pm
Got it fixed, just had to get a static IP address! This can be locked now!
Title: Re: Any hope at all? [SOLVED]
Post by: Ame88 on May 22, 2020, 07:11:14 pm
Glad you got everything figured out! Thank you all for your help =) I'll be locking this now~