Feral Heart

Help & Guidance => Game Help => Topic started by: realflow100 on February 05, 2020, 02:08:07 am

Title: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on February 05, 2020, 02:08:07 am
the game is still doing this to me. no matter what. even when i make a new account and make sure im using the correct password.
the game just hates me! It absolutely utterly refuses to accept my password! it recognizes my username because if i type an invalid username it doesnt work and says failed to connect to server
but it doesnt matter what i type for my password. it always rejects it!

(https://i.ibb.co/9ZjjVS5/unknown.png)
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: l3irdie on February 05, 2020, 02:09:27 am
I'm very sorry to hear you're having these issues, are you logging in through the 'Play Game' tab?
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on February 05, 2020, 02:10:07 am
YES I AM! Every time!

if I dont. it just says failed to connect to front server. instead of incorrect username or password

Ive already tried everything everyone has told me to try. and it never works!

i have even tried my moms laptop. using wifi. firewall disabled and antivirus disabled

it doesnt work on my desktop computer either with firewall disabled and antivirus disabled

I have tried absolutely everything. it doesnt work even when i make a fresh new account!

I absolutely know for sure 100% that my password is being entered correctly and it still rejects it.
I can login to the "play game" webpage
but NOT in the game itself with the same password and username

im not using special symbols or a long password. its short and consists of only lowercase letters. im not using the numpad or anything. its just not working. the game HAS to be broken or something wrong with my account or the servers connection to my account.
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: LadySigyn on February 05, 2020, 02:45:13 am
Have a go at changing both your username and password, I've heard that's worked before for some people.
If you've already tried that on your previous threads, I apologize. Just trying to see what else you've done and haven't done.
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: LordSuragaha on February 05, 2020, 04:58:37 am
I’m so sorry realflow100 :( I understand your frustration, it’s really saddening reading this and not knowing any other solutions that can help... especially since I know you’ve been at this for months now. Myself and others have messaged Raz about this several times but he’s not gotten back about it yet. Idk if he’s forgotten. I’ll send him another nudge and if he gets back I’ll be sure to let you know. I truly am sorry that you’ve been dealing with this for so long.
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on February 05, 2020, 05:30:25 pm
Ive already tried changing my username and password. it doesnt work! same problem. it recognizes my username but not my password!

I never had any problems logging in before this new update happened. now i cant get in at all

ive tried uninstalling and deleting all traces of the game and reinstalling with no success.

I even went as far as to run the game in a virtual machine with wine in linux! same issue!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on March 05, 2020, 05:50:12 am
And again still same issue. incorrect username or password. but i can log in to the "play game" page just fine with the same username and password
but logging into the game itself doesnt work. always rejecting my password!

I have made 3 accounts in my attempts of trying to get this to work and it always says this!

it doesnt work on my moms laptop or my desktop computer either

doesnt work if i log in with phone or anything. it just absolutely refuses to accept my password! the game or server HAS to be bugged in some way
this only started happening after the update a few months ago back in july of 2019

ive deleted the FH folder and uninstalled and reinstalled dozens of times
disabled firewall and antivirus. made sure no proxy or vpn is active and restored my router to factory settings
and even reinstalled windows completely. tried different web browsers to sign in with. and it ALWAYS says incorrect username or password.
And if i type the wrong username it logs me out of the "play game" webpage. and says failed to connect to front server
theres nothing I could possibly do to fix it. even making a new account has the same problem
changing password doesnt work either. just doesnt work no matter what i do. like a brick wall blocking my password from being accepted!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: SpicyDirt on March 05, 2020, 07:28:45 am
Do you happen to have caps lock on or are you using the side number pad? I know the side number pad does not work when it comes to this game. Also, I am not asking for your password in this, but do you have any special characters in it? Often times special characters can also mess it up.

Sorry this is happening to you!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on March 05, 2020, 02:29:40 pm
No. I'm not using either of those.
im not using caps lock. im not using the number pad. I dont have any special characters
Ive even tried setting my password to be all lowercase letters and really short and no numbers. it doesnt matter it never works!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Gureninu225 on March 07, 2020, 12:35:10 am
I'm also having this issue. I thought it was my internet at first, as i'm using a mobile hot spot in my current living situation, but when i play Roblox with my little sister, it allows me to play all the games on there. I attempted to change my password but it said "something went wrong, try again" and I can't change my password or log into the game itself. I logged into the game page and even typed in my password in instead of autofill and it worked, but I can't connect to the server in the main game. I'm not blaming the game, as my laptop is VERY old and i need a new one, but its frustrating when i can't play this game with my little sister or for my own enjoyment.
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Butch on March 07, 2020, 06:32:56 pm
That happened to me last week. After a few attempts, I decided to just try again later and the problem was gone. Nothing seemed to cause it, and nothing specific seemed to make it go away.

I know this isn't helpful, but I wish you good luck. There's a chance it'll sort itself out
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on March 08, 2020, 06:22:30 pm
This has been happening for months though and its never let me through :(
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Litten on March 26, 2020, 12:39:05 am
Hate to bump a semi-old thread, but I appear to be having the same exact issue. I've also tried to reset my password, but every time I try to, it shows me a page with "Bad Reset Code" on a black background--no matter how many times I send a password reset request, it shows the same message.

Alternate accounts do not work, nor does changing FH clients, disabling my firewall entirely, manually allowing FH access through my firewall, or using a mobile hotspot to connect. I don't have a spare computer, so I cannot try that, but from other threads I've read it doesn't work anyways. Logging in with the same password works just fine on the "play game" tab and on the forum, as you can see.

Additionally, it's worth noting that even though I've tried to log in more than 5 times, I haven't gotten the 15 minute ban from too many incorrect password attempts. This makes me think that it isn't the password itself, but something wrong with the client or FH itself.

Please keep us updated on what the situation is, and if any fixes have been found!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Bloo. on March 26, 2020, 12:45:08 am
There's a bit of a server issue occurring, many members are currently facing this issue. Just hang tight and hopefully it will be resolved soon c:
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: realflow100 on March 29, 2020, 12:27:40 am
Ive been having this issue ever since the big FH update happened :(
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Bloige on March 29, 2020, 02:30:31 am
Quote from: realflow100 on February 05, 2020, 02:08:07 am
the game is still doing this to me. no matter what. even when i make a new account and make sure im using the correct password.
the game just hates me! It absolutely utterly refuses to accept my password! it recognizes my username because if i type an invalid username it doesnt work and says failed to connect to server
but it doesnt matter what i type for my password. it always rejects it!

(https://i.ibb.co/9ZjjVS5/unknown.png)

I have also been having this issue, and have done everything! I tried logging into my old account from 2015 at first and it gave me this message, so I guessed i had been inactive for so long my account had been deactivated. So I created a completely now account, the one I'm on right now, and it still got the exact same message!

I tried going into my programs and "repairing" the game, no luck. I deleted this account, waited a day, and made a new one. Changed my password, and even my email linked it. No luck! I've uninstalled the game several, nothing works! Please help us out!
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Hircine on March 29, 2020, 02:41:57 am
It has started to happen to friend and me now. That is sad cause I feel like getting on and now I can't.
Title: Re: Yet again I still cant log in. this has been going on for months! :(
Post by: Ame88 on March 29, 2020, 03:03:23 am
Nudging you towards this thread  here. (https://feral-heart.com/smf/index.php?topic=67895.0)

It seems your issue is now this current one that a lot of users (myself included) are experiencing, where even if your username and password are correct, it will give you that same message that either or are incorrect. We have forwarded this issue to our server master, and we ask that you be patient in this time while he resolves the issue. So sorry for the inconvenience.

Going ahead and locking this now.