Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: Napsarkany on February 27, 2017, 05:24:03 pm

Title: Can't log into site?
Post by: Napsarkany on February 27, 2017, 05:24:03 pm


Hello i am not new here but i can't log into the user panel, the ,,play game" page, and i've searched for any topics/threads that had the same issue,
i tried everything that was linked there, i changed my password twice, i switched browsers, i don't have a proxy on, the firewall didn't bother with the site, i'm pretty sure
i am not banned because i didn't break any rules.. and nothing worked. can you please help me?


(im forgetful sorry if i didn't try something that could work ;-;)
Title: Re: Can't log into site?
Post by: Bloo. on February 27, 2017, 05:27:39 pm
Usernames and passwords are very case sensitive, you must be absolutely sure you're putting both in exactly how they were when you registered. Have you tried changing your username as well?

What exactly happens when you  try to login to the play game tab, does it refresh?
Title: Re: Can't log into site?
Post by: Napsarkany on February 27, 2017, 05:32:32 pm
Usernames and passwords are very case sensitive, you must be absolutely sure you're putting both in exactly how they were when you registered. Have you tried changing your username as well?

What exactly happens when you  try to login to the play game tab, does it refresh?
I can't change my username, because I can't log into anything but this forum
When I try to log in (and i never make typos in my passwords/usernames) it refreshes, then I could have the option to try again (it throws me back to log in), but I wouldn't get to play the game
Title: Re: Can't log into site?
Post by: Bloo. on February 27, 2017, 05:39:23 pm
So it's not just the play game tab that you can't login to, it's the user panel as well?
Title: Re: Can't log into site?
Post by: Napsarkany on February 27, 2017, 05:41:14 pm
So it's not just the play game tab that you can't login to, it's the user panel as well?
Yes.
Title: Re: Can't log into site?
Post by: Bloo. on February 27, 2017, 05:44:54 pm
Hmm, well in order to change your password you would have had to login to the user panel. Have you tried logging in using your old password?
Title: Re: Can't log into site?
Post by: Napsarkany on February 27, 2017, 05:47:24 pm
Hmm, well in order to change your password you would have had to login to the user panel. Have you tried logging in using your old password?
I tried ;-;
(and i changed it there on the forum, i clicked forgot password and so it changed)
Title: Re: Can't log into site?
Post by: Bloo. on February 27, 2017, 05:49:36 pm
Strange...I would try PMing a staff member, see if they can recover your login information or send a username and/or password change email. The only reason the login page would refresh right after logging in would be due to incorrect login info (username or pass)
Title: Re: Can't log into site?
Post by: Napsarkany on February 27, 2017, 05:51:07 pm
Strange...I would try PMing a staff member, see if they can recover your login information or send a username and/or password change email. The only reason the login page would refresh right after logging in would be due to incorrect login info (username or pass)
Okay, I'll try, thanks for your help
Title: Re: Can't log into site?
Post by: Bloo. on February 27, 2017, 05:52:16 pm
No problem, I hope it gets worked out for you~
Title: Re: Can't log into site?
Post by: Napsarkany on February 28, 2017, 11:33:54 am
No problem, I hope it gets worked out for you~
the only problem that is left that i never got these issues, and i dont know who to pm now D:
Title: Re: Can't log into site?
Post by: Napsarkany on February 28, 2017, 11:39:08 am
No problem, I hope it gets worked out for you~
the only problem that is left that i never got these issues, and i dont know who to pm now D:

ah, nevermind, i realised the registration was open so i created a new account, sorry
(i can there now login on user panel so i will probably be able to do that on play game too)
Title: Re: Can't log into site?
Post by: Bloo. on February 28, 2017, 04:35:59 pm
No problem, I hope it gets worked out for you~
the only problem that is left that i never got these issues, and i dont know who to pm now D:

ah, nevermind, i realised the registration was open so i created a new account, sorry
(i can there now login on user panel so i will probably be able to do that on play game too)

Aww, I'm sorry you had to resort to creating a completely new account. For future reference though, you can PM any of the staff on this page: https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52