Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: Nothingmore on January 26, 2017, 03:13:35 am

Title: User won't change
Post by: Nothingmore on January 26, 2017, 03:13:35 am
I've tried emailing the suggested email but of course it won't go through >:c

it's not that I can't get into my account or anything it's just I can't get in with the user I tried to change it to,
my old user is -Nothingmore the site and the game is refusing to let login with my new user Mytho!-

can someone explain this? I've tried changing it so many times it's getting very annoying

and again I've already tried emailing the suggested email for changing your user but it just won't go through for me
making a post was my last resort
Title: Re: User won't change
Post by: D-ead7Dog on January 26, 2017, 03:17:19 am
Have you tried logging in with the old username?

Also, from the looks of it your username is still "Nothingmore" on the site. Thus making it still the same as the username in-game.

Try changing your username again by:
Code: [Select]
User Panel > Logging in > "Change Username".
Title: Re: User won't change
Post by: Nothingmore on January 26, 2017, 03:35:35 am
Have you tried logging in with the old username?

Also, from the looks of it your username is still "Nothingmore" on the site. Thus making it still the same as the username in-game.

Try changing your username again by:
Code: [Select]
User Panel > Logging in > "Change Username".


I've been doing that, I've tried logging in with my new user after changing my old user to Mytho!

and it still remains nothingmore, I don't get could it be the '!'? I'm typing in the right password
and the new user
but Fh just won't change it
Title: Re: User won't change
Post by: D-ead7Dog on January 26, 2017, 03:48:54 am
What does it say when you try to change it? When you try to change it it must say something either at the top of the page or under the box where you type in the "new" username. o3o
Title: Re: User won't change
Post by: Enoki on January 26, 2017, 06:21:01 am
'Ave ye checked to make sure this username isn't already in use? And if 'tisn't, was this a username ye 'ave used previously? I'm not sure if that is what ye were trying to do, but if so, ye might not be able to use it /f'er a period of time/.
Title: Re: User won't change
Post by: WarriorStuckGirl on February 22, 2017, 04:48:46 am
I have the same problem it wont let me change my username: WarriorStuckGirl to VenezuelanLeo... It remains the same when i click change same with the site name nothing is changed
Title: Re: User won't change
Post by: Insoholic on February 25, 2017, 03:39:06 pm
To WarriorStuckGirl: Send an email to [email protected]
Your message should contain your old username and the new you want to change it to. Next time, if you are having any questions or issues, it's best to make a topic regarding your problem.

To Nohingmore: Try contacting a staff member from here - Staff Page (https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)
Title: Re: User won't change
Post by: G4RG0YLE on February 25, 2017, 04:35:18 pm
If it you try changing your username in the User Panel and it doesn't refresh and ask you to log back into the User Panel with your new username as a 'confirmation' of changing it; then I would try different usernames.

Hello!

a-zA-Z0-9_+-.,!@#$%&()?=`{}[]

These zymbols/letters are allowed in your usernames.
Title: Re: User won't change
Post by: WarriorStuckGirl on March 03, 2017, 07:46:21 pm
To WarriorStuckGirl: Send an email to [email protected]
Your message should contain your old username and the new you want to change it to. Next time, if you are having any questions or issues, it's best to make a topic regarding your problem.

To Nohingmore: Try contacting a staff member from here - Staff Page (https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)

I tried emailing that link but it doesnt work.. unless outlook 2013 i have to download which i rather not and cant, Also i came here because it is better to come into a post to discuss our problems than just one and waiting for someone to notice
Title: Re: User won't change
Post by: Insoholic on March 05, 2017, 11:59:36 pm
To WarriorStuckGirl: How exactly did you send an email to [email protected]?
I suggest you to contact a staff member from here, too - Staff Page (https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)
Title: Re: User won't change
Post by: Bawfle on March 10, 2017, 02:16:03 pm
To both WarriorStuckGirl and Nothingmore. Just wanted to make sure, but please be sure you are following these steps exactly:



▸ Go to your internet history and remove all cookies. (I don't know if this is still an issue, but sometimes cookies would effect your ability to do things through the Homepage box).

▸ Return to the FeralHeart Homepage and click on the 'user panel'.

▸ Login as you normally would on the account you're wishing to re-name.

▸ Locate 'Change Username' and enter your new username and then enter your current password in the box below to confirm the change. As mentioned above, the symbols a-zA-Z0-9_+-.,!@#$%&()?=`{}[] should not give you any issues. (If it doesn't work, try again but without using any symbols to see if it changes anything in terms of success).

▸ If all fails, send an e-mail to [email protected] using the e-mail you registered that specific account with. The contents of the e-mail should include your old username, and the new username (the one you want it changing to). Any other messages sent through that e-mail will not be answered. If you need a little added help, send the e-mail and write "[current username] to [new username]" as that is more specific and helpful.



I am not sure what happens beyond that stage, but I'd recommend waiting patiently for 48 hours once the e-mail has been sent, as it shouldn't take longer than that for a responce. Just be sure to check your e-mail often.