Feral Heart

Help & Guidance => Game Help => Topic started by: ShadowSeir on January 11, 2017, 03:45:51 pm

Title: Still no dice. (game tab no go)
Post by: ShadowSeir on January 11, 2017, 03:45:51 pm
Okay Update!: I have tried multiple browsers, password changes,user changes(Only have the one account, use to have more but they gone now) I have contacted the amazing Warriorstrike and was told to do these things and they have been done.

So my next question is, What now? I use to play long ago like 6 years ago(Hence the loss of old accounts) and I have never had this kind of trouble. Please advise on situation. I'm really looking forward to playing but at this rate, Things look down.

(P.S. those who have helped have been amazing and I know many, MANY people are having this problem so I'm still holding onto hope.)
Title: Re: Still no dice. (game tab no go)
Post by: Bloo. on January 11, 2017, 04:13:27 pm
Have you tried page refresher or clearing cookies and cache? Try resetting your browser's settings as well. If nothing is working, I'd think you may have to create a new account xP I'm not exactly sure what the login page is doing for you....but I assume it just won't let you login.
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 11, 2017, 05:16:08 pm
I sadly have done all those things you have stated. Password reset and different user creation. Clearing the cache of cookies and restarting the browser and seeing if it helps. Nothing....And yeah, the login I'm referring is the (Play Game) Tab at top right of sight. It does little more than blink when I try to sign in and that is all. No loading the next page or telling me to keep it open, nothing.
Title: Re: Still no dice. (game tab no go)
Post by: Warriorstrike on January 11, 2017, 06:19:57 pm
Many people who have recently created accounts have been having this issue, as well. We're having Razmirz look into it, so all he needs is a little patience so as to give him time to find out what the issue is, and fix it. I'm very sorry for the inconvenience, and you will be notified when the issue has been resolved!
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 11, 2017, 06:33:04 pm
Thank you! I'll Sit tight.
Title: Re: Still no dice. (game tab no go)
Post by: star-pawed on January 12, 2017, 03:23:19 am
I've been having the same issues and tried pretty much everything ;o;
Hopefully whatever the problem is that's causing this will be fixed soon, because I haven't played FH either in quite a while, at least a couple years and I was so excited to finally get back into it again
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 12, 2017, 02:23:50 pm
I feel the same way star! It's been a great while and I even thought how i would bring my old character back and why he was gone for so long, so yeah..the game working is a needed thing for my creative mind to soar into the clouds.
Title: Re: Still no dice. (game tab no go)
Post by: razmirz on January 12, 2017, 03:25:43 pm
Ok this should be sorted for most now.

Your password does need a reset

Do that here
http://www.feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=57

That should get you into the login screen
http://feral-heart.com/login/index.php

Assuming you get in there.
If you still cant connect to front server look here
http://www.feral-heart.com/myip/

That will show you the IP that your connecting to the panel with.
then download this and run it
www.feral-heart.com/myip.zip

This will show you the IP your game connects with
They MUST match!

If they don't one of two things is happening.
1 Your using a proxy (disable it)
2 Your ISP is doing something funky with your internet connection (Complain)

Hope that helps
Raz
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 12, 2017, 06:04:37 pm
I tried to reset the password Like you said and I got this message.

Oops Somthing went wrong.
Please go back and try again

Any ideas?

Also I checked the IP an they do indeed match.
Title: Re: Still no dice. (game tab no go)
Post by: razmirz on January 12, 2017, 09:31:16 pm
Try the password reset again now think I've found the issue
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 12, 2017, 09:57:44 pm
Same thing sadly, but this time around after I click "I'm not a robot" It actually bring's up the pictures to click on but after I hit verify, the same.  " Oops Something went wrong."   Message appears again. ( I am so sorry for all of this...)
               Please go back and try again.
Title: Re: Still no dice. (game tab no go)
Post by: star-pawed on January 13, 2017, 12:41:54 am
O.O The password reset has worked for me! Thank you Razmirz!
As for you Shadow, I hope your problem is soon fixed >.<
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 13, 2017, 02:54:37 pm
So do I...I really, really would love to play the game. heck, I'll offer my time as an In game moderator or something as payment. But I need help..>.<
Title: Re: Still no dice. (game tab no go)
Post by: ShadowSeir on January 13, 2017, 03:01:41 pm
IT WORKS!!!! I just tried the password change link again and after a couple tries it said it sent a reset to my e-mail. Clicked on it, changed password, clicked on Play Game, Put in new password, AND BOOM!!! Thank you, Thank you, Thank you!!! All of you and the amazing Master admin himself. Thanks!!
Title: Re: Still no dice. (game tab no go)
Post by: TwistedSorrowzz on January 13, 2017, 05:35:10 pm
Glad to hear your problem is fixed! Have fun in FeralHeart. 
Title: Re: Still no dice. (game tab no go)
Post by: Warriorstrike on January 13, 2017, 07:53:26 pm
I'm happy to hear that it worked out for you! I will go ahead and lock this since your problem was resolved.