Are you sure you're keeping the Play Game tab open? You probably are but I have to check lmao
Do you have a strong connection signal? Or are you connecting through a lan cable?
Sometimes when my game would do that I would edit a little, save the character, then continue editing. It's an old issue I've had before but seemed to have fixed itself with time. Character creation does not like it when you disconnect then reconnect to the internet mid-creation I've learned lol
Awesome! So glad that worked =) I'll go ahead and lock this topic since you seem satisfied with the response given.
If you have any more issues with this, feel free to PM me or any other staffer to unlock the topic and we'll get it done for ya~