Help & Guidance > Help Guides

The BIG help thread

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Redlinelies:
//The Big Help Thread//

If you got a problem with the game or the forum, checking here before you post a help thread is always good.

Read the list below to find something related to your issue.

Game Related, Post 2-7
How Do I play the game?

Unable to log on/go online.

I keep getting bad tokens, failed to connect to map server or timing out while playing.

Game is not starting/or having graphical issues/glitches.

The game is running slowly or you want it to look sharper.

The rules of the game, the mods and how to report.

Forum Related, Post 9-14
Issues with downloading the game or logging in

I need a quick guide on how to play.

Forum rules and the forum mods

How to use and modify your forum profile

I need assistance with something game/forum related.

I want to learn how to download/make maps/presets or other customizations for FH.

If you still have unanswered questions, feel free to post help threads or contact an online mod.

~FeralHeart Staff

The Magical Fixer!:
Uninstall the game completely
Re-download New installers
Install the game with the new installers!

50% Success rate since the launch of FH! :D

Redlinelies:
How Do I play the game?

FeralHeart is more than just a simple flash game and is nothing you can play directly in your web-browser. The list below will show what you'll need.

In order to play the game you need to have the following:
1. An account here on the FeralHeart site.
2. The game installed on your computer.
3. Internet connected.

Signing up
If you want to play, you need to sign up to our site creating an account. This account will be the one you use for logging into the game later on, but also posting here on the forums. So the site and the forum logins are the same. If you've already are able to post on this site, and know you already created one, you can skip this step.

If you look in the top right corner you will see a yellow box


By clicking the text "Register," it will take you to the page you sign up on and it will ask you to fill in a few fields for your account such as.

Username < (This will be your unique identity you will be known as on the forum and in the game)
Password < (The password needed to use your account at all, keep it secret)
Valid E-mail < (This is for sending out an activation mail, making the account usable)

Fill out the required fields, read our terms of use, and then accept (A tip is to stay away from spaces,numbers and symbols in the name and just use letters from a-z in both the password and username to prevent log in problems.)

This will create your account and then send an activation mail to the E-mail address you registered with. Click the link inside of the mail and then your account will be ready to use!

Downloading/Installing the game
In order to get the game and play it, you first need to download it from our site. In order to do so, click either one of the "Downloads" tab.

On this page you'll need to download one of the following:

- Web Setup
- Torrent
Be sure to update your game to the most recent patch version (If you don't do this you wont be able to play online). You can download either the Web Setup or the Torrent, it's up to you which one to install. The PresetSync add-on installation is optional, but if you decide to download it, do not install it until AFTER you have downloaded the Web Setup or Torrent. The Mac / Linux options are for Mac users only.



To download the game, make sure you are downloading the latest version of the patch by selecting either Web Setup or Torrent. If you use Internet Explorer, click "Save As" and then save it to a location like the desktop.

Once it's downloaded, run the game installer. Just follow the installation wizard until it says it's complete. Once the game installer is done.

The game should now be working! Just open up the Feral Heart application, log into the log-in page, and log in with account you created earlier. Be sure to check the game rules before you start playing. > Rules <.

If you were unable to install the game for such reasons as broken installers, or installers unable to finish, check to make certain you have space on your computer for the game. Try downloading the installer once again from our page and install with the NEW one.

NOTE:
This game was in first hand made for Windows computers. If you by any chance have  a mac, you might be able to play it by looking Here! Linux users and mac users that aren't able to use the version given by the link. Try installing Wine or crossover and running the game through that.

End~

Redlinelies:
Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.
5. Be sure you have the log-in page open and running in the background.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this, it's suggested that you reset your password to your account and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes Windows doesn't know if the game/application can be trusted or it just skips, adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your Control Panel, located in the Start menu. Depending on which Operating system you use and which layout, it might look differently. But Windows firewall should be in the category "security," or just find the text, "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing "add program."

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking Feralheart. And just not only by clicking the icon in the corner sayings, "nope!" Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not be able to connect or stay online for a longer time. Many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than one computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

Are you using the log-in page while you play?
In order to be able to connect successfully to the game, you will need to keep the log-in page open and running in the background. The page refreshes every hour or so. If you are having issues with the log-in page, it could be due to the following reasons:
-Lack of good internet connection
-The page isn't refreshing often enough
-You haven't signed into the log-in page with the account you're trying to connect with
-You have a proxy preventing you from connecting
-Your IP isn't matching up

See above for help on internet connection. If the page isn't refreshing often enough, try looking online to find a page-refresher; most of these are free to use and will ensure the page refreshes for you. A page refresher is in the form of a website that will work with the log-in page to help refresh your page.

Be sure you've signed into the account you're trying to log in with. Don't sign into the log-in page with account "Animaluv1" and then try to log into the game with a different username, such as "Animaluv2." Be consistent.

If a proxy is preventing you from connecting, you can turn them off by going into your internet or computer settings. Oftentimes a proxy is in the form of a private browsing session-- make sure you turn this off and are not using one while you open the page.

You can test to make sure that your IP matches up by looking here.

These things should solve the most connection problems!

End~

Redlinelies:
I keep getting bad tokens, failed to connect to map server or timing out while playing.

If you have made sure your connection is working fine, and maybe FeralHeart has worked all good before, there still can happen things in the game when walking around in different maps. Examples of these are so called "Bad Tokens", "Failed to connect to map server" messages.

Even though the game has it's own server, it's not perfect and can get stuck as well. If you're experiencing troubles a good bet is always to wait a few mins/hours and try again later. It solves a lot of problems.

Bad tokens is the servers way to tell you that something went wrong when loading a map/location most of the times. The client failing to communicate with the server, or other way around. If there was some connection problems just during the time you tried to load a new map, this might happen to you. Also maps that has an extreme amount of online users, or more objects and other custom things might take longer to load, and the chance of getting bad tokens might rise. Usually the issue doesn't last for too long and get solved by just trying going through a portal again or loading the character again or just keep reconnecting, for some it's worse than others.


Failed to connect to map server is a message you also can get while changing maps and entering portals in the game. It's usually nothing severe either, and as worst, your character might be stuck in that map until there's a reset of the map server process. Another issue similar to this can be if you get the loading screen after choosing a character, but it never loads. Most of the time it should be followed by this "failed to connect" message. If you try to choose another character that isn't placed in the same map, it sometimes let you play since every map in the game, has it's own server process. Sometimes the server needs to be restarted in order to fetch some stuck characters. If you had characters that's been stuck for weeks, you should contact the staff.


Failed to connect to front server is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

Another cause for this message is failing to open the log-in page extension on the website and having it run in the background while you play. The log-in page was established for security precautions and to esmnaure a safer, stronger server. This also means it's necessary to acknowledge this precaution when logging into the game, so you will have to use this page while you play. You may have signed into the page but are still experiencing issues, in which you should review the possible solutions above, contact a staff member, or look for help in the Help boards of the forum.

If the server is up though for a longer time, and you're still having issues to connect, you should follow the tips mentioned in the post "Unable to log on/go online" above, and if that fails to work. Contact those responsible for your internet or maybe someone that knows more and are able to help you.

End~

Redlinelies:
Game is not starting or having graphical issues/glitches.

FeralHeart is a game like so many others out there, it needs a computer to do all the work so you can play it. Not everyone can just install the game and it works all perfect for them. Sometimes the computer might even be really old and the game too new. But if you got a computer from the last 5 years, playing this game shouldn't be any problem at all.

The ogre errors!
The ogre errors are something that users can get either when trying to boot up the game or when entering a custom map. These errors come directly from the game, and even though the error messages might look a lil messy, most of the time they actually clearly shows where the problem is. Ogre errors can also come up from broken installers that doesn't install all the files needed to run the game, and in these cases "The magical fix" usually solves this. Uninstall > re-download game > install with new installers.

An ogre error example could be as pretty much straight out saying that the following file "Gui Template/Reminder" is missing. And in this case, if something is missing, an uninstall and re-install should do the trick. But there can be other errors like "Items already using the name blabla" or "Failed to create OpenGL rendering." They can vary very much, some are easier to fix than others.

If you look <here>, you will find a big list of previous ogre errors, and many of them with a solution. So take a look there. (Thanks to Shell Prisoner for making that thread)

If you still are unable to sort it, feel free to post a help thread.


Graphical glitches and other weird visuals can show up in different ways, and here's some examples of how it might look.


Distorted pictures and hard to read text
Complete black images not showing much at all
Only Red, green and blue colours showing.
You may also experience cut off polygons, weird looking shadows, or missing textures.

The absolute first thing you want to try is to change the rendering mode for the game. There's different rendering modes you can pick from, usually OpenGL and Direct3D9. This decides which way your graphic card should process the game. This one is at standard set to OpenGL, so we'd want to set it to Direct3D9.

There are two ways you can change this setting.

How to fix it!
Either you start the game, go into the Options menu (can be accessed by pressing the Escape key on your computer), click the Video tab, and then change the rendering subsystem and restart the game.

Sometimes you aren't able to even enter the game, and all you can hear is the menu music, or it just crashes directly after launch. Those who experience this can enter the Feralheart folder located in C:\FeralHeart at standard, find the file called "Ogre.cfg" and open it with Notepad.

This file works just as the ingame options menu, but instead of buttons and sliders, there's text.

What we're interested in is the top row


Set the top row text so it is just like in the picture with the text

--- Code: ---Render System=Direct3D9 Rendering Subsystem
--- End code ---

Save the file, and close it. Next time you run the game it should boot with the new settings you applied. You can also change your Rendering system by setting it to OpenGl instead of Direct3D9.

Even though this solves the graphical problems for most, there's still some unlucky ferals out there that the problems still remain, but there's still one more thing you can try, and that is to update your graphic card drivers.

A computer is hardware, and with time it gets old just like any other thing in this world. If you had your computer for a while, and never updated the drivers, this might be the cause for FeralHeart not to work correctly. Installing Drivers for your computer is like installing any other program that it might need, though knowing how to do this might be tricky, so check the tutorial on how to Here!

If you already tried this and it's not working, chances are that your computer is getting old and can't handle the game. Installing drivers might help, but you're still running the same hardware. Try the game on another computer instead.

End~

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