Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: 11kal10 on May 02, 2015, 08:33:30 pm

Title: Can't log on, in-game, or on the site
Post by: 11kal10 on May 02, 2015, 08:33:30 pm

 I am having a problem with one of my accounts, yes one, I can't seem to log on, in-game, or on the site. On the site it says that my account isn't activated, and so I went through and did everything I could do to activate it. I even sent the email to the activation email thingy. On the game, it will say "Incorrect username or password. (5 failed attempts cause a 15min ban)" I have tried to log in over twenty times, and still have yet to be banned, I am 100% sure that my login info is exactly like my registration form. It's really annoying that I can't get on, I love this game, and I was in good roleplays that I can't get on now. It's driving me insane!

Title: Re: Can't log on, in-game, or on the site
Post by: ThunderClaw12 on May 02, 2015, 09:50:24 pm

Hey Kaleigh!
   I heard that you have problems logging in? Well, you might have not fully activated your account. What you do, is to copy and paste the link that your activation email says in order to fully activate it. When you copy and pastes the web address and press enter, you will see that your account has been activated.

  If you don't go on that link then you can't use that account on the site and in-game. When you log in the game a lot of times, that may result you in a ban that lasts a long time, if that happens (I never tried this before) you could try to re-download the game. Hope this helps and good luck with that account!  :D

Title: Re: Can't log on, in-game, or on the site
Post by: TheApplePie on May 02, 2015, 10:25:53 pm

While Lightningwolf's method may work, the link must be a fairly new one. It  may have expired if you waited too long in between creating the account and activating it. If so, I recommend messaging one of the staff members or to create another account.

Title: Re: Can't log on, in-game, or on the site
Post by: 11kal10 on May 03, 2015, 08:16:02 pm

Quote from: Lightningwolf on May 02, 2015, 09:50:24 pm

Hey Kaleigh!
   I heard that you have problems logging in? Well, you might have not fully activated your account. What you do, is to copy and paste the link that your activation email says in order to fully activate it. When you copy and pastes the web address and press enter, you will see that your account has been activated.

  If you don't go on that link then you can't use that account on the site and in-game. When you log in the game a lot of times, that may result you in a ban that lasts a long time, if that happens (I never tried this before) you could try to re-download the game. Hope this helps and good luck with that account!  :D

Thanks, but I did indeed wait to long to activate my account. But thanks for your help!

Title: Re: Can't log on, in-game, or on the site
Post by: 11kal10 on May 03, 2015, 08:18:26 pm

Quote from: Fixl on May 02, 2015, 10:25:53 pm

While Lightningwolf's method may work, the link must be a fairly new one. It  may have expired if you waited too long in between creating the account and activating it. If so, I recommend messaging one of the staff members or to create another account.

I did indeed wait to long to activate my account, although I have tried to send an email to the automated activation address but sending a message to a staff member might help. Thanks for your reply!