Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: Zoom on February 20, 2017, 07:11:24 pm

Title: Can't login into the User Panel
Post by: Zoom on February 20, 2017, 07:11:24 pm

When I was making my account I made my password longer than 16 characters so I guess that's the reason why. So I tried to change it by clicking "Forgotten Password" but all I get when I put my email and submit it is "Oops Somthing went wrong. Please go back and try again." I tried different browsers and everything, I think it's just broken. I managed to change the password on the forum though, I'm not sure if it's also changes it on the game. Anyway, I still can't get in. Could you please check what's wrong? Thanks!

Title: Re: Can't login into the User Panel
Post by: Kerriki on February 20, 2017, 07:14:31 pm

Moving this over to the forum help board

The forgotten password reset feature changes your password on both the forum and the game, if that's what you're wondering

Passwords can be more than 16 characters, the 16 characters limit is only for usernames c:

Title: Re: Can't login into the User Panel
Post by: Zoom on February 20, 2017, 07:32:23 pm

Oh, so that's not because of the password then. It's still wouldn't let me in for some reason. I put my User and Password in, click Login and nothing happens :C

Title: Re: Can't login into the User Panel
Post by: Kerriki on February 20, 2017, 07:34:57 pm

Try the suggestions here and see if they help

https://feral-heart.com/smf/index.php?topic=6120.0

Title: Re: Can't login into the User Panel
Post by: Zoom on February 20, 2017, 08:03:37 pm

No luck unfortunately :C

Title: Re: Can't login into the User Panel
Post by: G4RG0YLE on February 20, 2017, 10:03:08 pm

Try visiting >THIS LINK< (https://feral-heart.com/smf/index.php?topic=10423.msg144690#msg144690) and see if any of the help provided can help you out with your current situation. If not, make sure you're typing in your password correctly just incase you've accidentally made a typo while typing it out.