Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: CosmoTheFox on April 12, 2020, 10:37:11 pm

Title: Login issues on specific PC
Post by: CosmoTheFox on April 12, 2020, 10:37:11 pm

My account info does not let me open the play game site, but only on my PC (It works just fine on a different PC that is not my possession but doesn't go through on mine) Can I please receive help shortly?

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 12, 2020, 10:56:48 pm

some things to check:
do you have any browser extensions? sometimes these can mess up the login page. especially ad blockers. ;)
be sure that you don't have any proxies enabled on either your pc or browser.
do not use a vpn.

Title: Re: Login issues on specific PC
Post by: CosmoTheFox on April 12, 2020, 11:08:22 pm

I checked and none of the the things named above are the cause, because when i click login, it doesn't delete any of the info entered. Can it be possible that the cause of this can be too many incorrect attempts on this PC?

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 12, 2020, 11:14:59 pm

I'm not sure, but if it is then I'd give it an hour or so before trying again.

Does it do this with all browsers?

Title: Re: Login issues on specific PC
Post by: CosmoTheFox on April 12, 2020, 11:16:43 pm

Yes, I have tried in Google Chrome and on Opera and none of them work.

Title: Re: Login issues on specific PC
Post by: MoonshineGalaxy on April 12, 2020, 11:19:26 pm

Hey VortexAlive!
I`m the person who tried to log in on Cosmo`s account, and it worked on my pc. I was able to both log in the Play Game and on the game itself. But for some reason he gets stuck in the log in screen and his game itself says "not able to connect to front server".

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 12, 2020, 11:37:18 pm

ohh I see. does cosmo have the patch installed?

it can be found here:
https://feral-heart.com/smf/index.php?topic=68053.0

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 12, 2020, 11:44:06 pm

Quote from: CosmoTheFox on April 12, 2020, 11:08:22 pm

because when i click login, it doesn't delete any of the info entered

That's very strange. Is this for in-game or the Play Game tab? O.o

Title: Re: Login issues on specific PC
Post by: MoonshineGalaxy on April 12, 2020, 11:54:44 pm

Yes he has the feralheart.exe installed and replaced the other file

Title: Re: Login issues on specific PC
Post by: MoonshineGalaxy on April 12, 2020, 11:57:26 pm

and it is on the Play Game tab on the site

Title: Re: Login issues on specific PC
Post by: CosmoTheFox on April 13, 2020, 12:07:25 am

This problem only started after the server came back up

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 13, 2020, 12:27:47 am

The issue's been forwarded to the server master. It may be something with the account/IP.

Title: Re: Login issues on specific PC
Post by: CosmoTheFox on April 24, 2020, 07:03:04 pm

Any news about the issue?

Title: Re: Login issues on specific PC
Post by: VortexAlive on April 24, 2020, 08:22:02 pm

Nothing new to report about this yet.