Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: RaventheVerewolf on October 05, 2015, 09:47:15 pm

Title: Sent an activation email
Post by: RaventheVerewolf on October 05, 2015, 09:47:15 pm

Hello!

I've been trying to make my friend an account, and I made it, got the email and activation link...but registration closed before we could click it. So we sent an email to [email protected].

After 48 hours, it still says the account isn't active. How long does it take usually?
Thanks!

~Raven 

Title: Re: Sent an activation email
Post by: Panzram on October 05, 2015, 10:19:09 pm

If you weren't able to activate the account within the time frame of Registraton being opened, then there is a chance said account has been deleted. It would normally take 48 hours for a new activation email to be sent your way if you have sent a message to that particular email address, but considering it hasn't done so already, you will most likely need to consider creating a new account.

Title: Re: Sent an activation email
Post by: RaventheVerewolf on October 06, 2015, 12:59:52 pm

But if that were the case, wouldn't it say "Username not found" instead of "Your account has not been activated yet?"

Title: Re: Sent an activation email
Post by: shayy on October 06, 2015, 02:56:32 pm

Quote from: RaventheVerewolf on October 06, 2015, 12:59:52 pm

But if that were the case, wouldn't it say "Username not found" instead of "Your account has not been activated yet?"

hmm, I suppose. But it still doesn't mean that it hasn't been deleted. Make sure the email you gave is the right one. Other than that.. I really think you just try and make a new account [color]

Title: Re: Sent an activation email
Post by: Warriorstrike on October 06, 2015, 11:57:33 pm

Locking this since the problem was resolved through Private Message. The account itself was not created, since it was not activated before the Registration closed, so creating a new account is the best way to fix this.