Feral Heart

Help & Guidance => Game Help => Topic started by: StarrySkies on June 17, 2017, 12:12:18 am

Title: Feral-Heart 'Failed to connect to front server'?
Post by: StarrySkies on June 17, 2017, 12:12:18 am
As the title says, i can't get into FH. I've tried
-Changing my firewall
-Pressing the Play Game button on the website
- Checking my internet
- Restarting my computer
-Changing my password

This has been happening every time i try to get on. Any help would be really appreciated!!!!
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: D-ead7Dog on June 17, 2017, 12:16:11 am
You are keeping the "Log In" webpage open [and logged in] right?

This thread might help https://feral-heart.com/smf/index.php?topic=10423.msg144690#msg144690
Another thing that can be an issue [happened with me before - it's also in the thread above I linked] is that the IP address can be different than what is used to log in.
You can check to see if it matches up [which will what get you in the game - if they match up] here (https://feral-heart.com/smf/index.php?topic=59711.msg820865#msg820865)
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: StarrySkies on June 17, 2017, 02:17:06 am
Yeah, I am. I think it might be the IP  :P
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: Morgra on June 17, 2017, 02:19:35 am
Do you by chance know if you have any proxies within your browser?
Quote
A proxy or proxy server is basically another computer which serves as a hub through which internet requests are processed. By connecting through one of these servers, your computer sends your requests to the proxy server which then processes your request and returns what you were wanting. In this way it serves as an intermediary between your home machine and the rest of the computers on the internet. Proxies are used for a number of reasons such as to filter web content, to go around restrictions such as parental blocks, to screen downloads and uploads and to provide anonymity when surfing the internet. - WhatIsMyIP.com (https://www.whatismyip.com/what-is-a-proxy/)

Proxies will make it so the IP address of your browser (where you're connecting to the login tab page from) and the IP address that you're connecting to the game client with are different from one another, thus, causing connectivity issues. If you are unsure if you are running a proxy, try this:

- Go to https://feral-heart.com/myip/ (https://feral-heart.com/myip/) and make note of what IP address is listed there in the upper left corner. Do not post that IP address here as that is for your eyes only.
- Then, download this http://www.feral-heart.com/myip.zip (http://www.feral-heart.com/myip.zip), run it, and see what IP address it gives you when it is complete.

If these two do not match then you are likely running a proxy in your browser.

Information courtesy of Raz here (https://feral-heart.com/smf/index.php?topic=59711.msg820865#msg820865)
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: StarrySkies on June 17, 2017, 03:21:10 am
Yeah, I think i have a proxy. What do I do for that?
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: Morgra on June 17, 2017, 03:48:55 am
Yeah, I think i have a proxy. What do I do for that?
It depends on what internet browser you are using. You will need to access your browser settings.
I found a quick guide here that explains how to disable proxies in each Windows browser: https://www.enigmasoftware.com/how-to-disable-proxy-settings-browser/ (https://www.enigmasoftware.com/how-to-disable-proxy-settings-browser/)

If that tutorial isn't thorough enough, I might be able to walk you through it depending on your browser. Feel free to let me know here if you run into issues ^^
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: StarrySkies on June 17, 2017, 04:29:54 am
Hrm. I tried the proxy thing, turned out i didn't have a proxy, any other suggestions?
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: StarrySkies on June 17, 2017, 04:32:53 am
And my IP matches. I'm really, really stumped. Should I just wait for registration to open again and make a new account? I've tried near everything now.  :'(
Title: Re: Feral-Heart 'Failed to connect to front server'?
Post by: Kerriki on June 17, 2017, 04:34:59 am
Try restarting your router or using a mobile device to login if you have one