Help & Guidance > Site/Forum Help
Log in issues
CastlesOfSand:
Hello!
Since a while I can't log into the play game log in page anymore. I've read that more people experience this problem and I've tried all solutions stated there. If I enter my username and password, it only refreshes and it doesn't give me a message. Even when I type in the wrong combination of Username/password it doesn't give a message either way. I am kinda lost now and I hope maybe I will get a solution here (: Or maybe it will help spread awareness that this happens.
I've tried:
Disabling proxy, which wasn't on.
Changed browsers
Cleared cookies
Used igocnito mode
Turned off firewall and anti-virus
Turned off adblocker
Hope to hear something soon! :D
Dark_heart:
Hai! Did you try reset your router or change your Wi-Fi?
SpicyDirt:
Another fix could be opening the page on another device c:
CastlesOfSand:
Thanks for the fast replies !
I tried opening it on my phone and on another laptop, both didn't work. I think it has something to do with my WIFI. I live in a flat, so I don't have my own router, (I am a student). Or maybe I just can't find it, but my 'house' is fairly small so I am sure I don't have the router here, so I can't reset :(
Dark_heart:
What Wi-Fi you're using?
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