Feral Heart

Help & Guidance => Game Help => Topic started by: zacheryreed3303 on June 17, 2020, 08:22:09 pm

Title: Help
Post by: zacheryreed3303 on June 17, 2020, 08:22:09 pm

Hello, i can't get in game so i did leave it for few hours but it said i get wrong password so i need wait for 15 min but i wait for hour and try again but it said i need wait other 15 min. what should i do???

Title: Re: Help
Post by: SpicyDirt on June 17, 2020, 08:24:36 pm

Hey there! Do you have the "Play Game" tab open while you are trying to get in? https://feral-heart.com/login/1/index.php

Also, if it is saying wrong password there could be a few things to try:
1. Make sure you don't have any special characters in your password (sometimes our game hates them)
2. If you have numbers do not type them in using the number pad - use the top row of numbers
3. Change your password and see if that fixes it.

I hope this helps!

Title: Re: Help
Post by: Garfield. on June 17, 2020, 08:26:00 pm

Hmm, did you install the patch? if you haven't here is a tutorial that will help you.
https://feral-heart.com/smf/index.php?topic=68059.0
If you did then make sure you are writing your password correctly and if you don't remember then change it in the user panel.

Title: Re: Help
Post by: zacheryreed3303 on June 17, 2020, 08:28:58 pm

I did everything, I keep website open but still like that

Title: Re: Help
Post by: SpicyDirt on June 17, 2020, 08:30:50 pm

Have you tried changing your password? Also, as Mac said, you have that patch downloaded and installed correctly?

Title: Re: Help
Post by: zacheryreed3303 on June 17, 2020, 08:31:37 pm

I've changed password, install correctly, I keep website open and I try get in the game AND WONT WORK

Title: Re: Help
Post by: Garfield. on June 17, 2020, 08:33:54 pm

Make sure you really did install the patch correctly.
Make an easier password, maybe note it somewhere you can see it so you don't forget.

Title: Re: Help
Post by: GeekyScout on June 17, 2020, 08:40:33 pm

Im his girlfriend, I did try everything and STILL ISNT WORK! Idk why

Title: Re: Help
Post by: Dentrimental on June 18, 2020, 10:24:59 am

Maybe his game just isnt working proberly. Reinstalling COMPLETELY should help. Thank me later ;)

Title: Re: Help
Post by: SpicyDirt on June 18, 2020, 04:36:30 pm

Saw them in-game today and talked about how they fixed this issue. c: So for everyone the issue is fixed and thank you guys for helping him out! I'll lock this now c: