Feral Heart

Help & Guidance => Game Help => Topic started by: EchoSwiftpaws on February 09, 2020, 02:13:37 pm

Title: Can't log in
Post by: EchoSwiftpaws on February 09, 2020, 02:13:37 pm
I am trying to log in and the game keeps saying can't connect to front server. I did log in on the site, and the page is open. I am using the same password as usual, so that should be correct. I am not sure what's going on. I am on Windows 10. Can someone help?
Title: Re: Can't log in
Post by: l3irdie on February 09, 2020, 02:45:57 pm
I'd suggest maybe trying another browser and maybe check to see if your proxy is off for the game.
Title: Re: Can't log in
Post by: Rasaya on February 12, 2020, 07:45:51 pm
Hi
I have the same problem - game is connecting but cannot connect (it will say that is connecting a whole hour and nothing happens) and I have open page
Changing browser doesnt work ;-;
Title: Re: Can't log in
Post by: SpicyDirt on February 12, 2020, 07:53:25 pm
Do you two happen to know if you're using a proxy?
Title: Re: Can't log in
Post by: Rasaya on February 12, 2020, 08:17:05 pm
I just checked and I'm not using it
Title: Re: Can't log in
Post by: FriskTheRisk on February 12, 2020, 08:24:32 pm
Another thing to check is if your Firewall isn't blocking FH (It sometimes can block out some programs for getting into/using the internet)
Title: Re: Can't log in
Post by: Rasaya on February 12, 2020, 08:34:20 pm
It isnt blocking it
I have a weird feeling that it may be actually problem with the server and that thing about proxy ( Im searching but I cant find the problem ;-; )
Title: Re: Can't log in
Post by: SpicyDirt on February 12, 2020, 08:55:09 pm
Do you happen to have another computer/laptop that you could test on?
Title: Re: Can't log in
Post by: Rasaya on February 12, 2020, 09:00:07 pm
Unfortunately no ;-;
Is it possible that its actual connection problem? 0: (too weak wifi?)
Title: Re: Can't log in
Post by: SpicyDirt on February 12, 2020, 09:39:26 pm
That could be possible. Another option you could try is opening the login page on your phone and see if that helps.
Title: Re: Can't log in
Post by: l3irdie on February 12, 2020, 10:51:12 pm
Unfortunately no ;-;
Is it possible that its actual connection problem? 0: (too weak wifi?)


Potentially it could be an issue with your internet/provider. I'd try what Spicy suggested, or if you have a hotspot to maybe see if that'll connect.
Title: Re: Can't log in
Post by: Rasaya on February 14, 2020, 01:51:45 pm
hi, sorry for not answering for a few days

I did some digging in settings ( I even downloaded Internet Explorer, Chrome and Firefox) because I thought that the problem may lay in browser and it settings (in opera you cant fully turn off proxy or im blind and dont know how to actually turn it fully of :')  )
In my case problem may be in other place

If you have any suggestions please share (now I just dig through all post in game help ;-;  ) 
Title: Re: Can't log in
Post by: SpicyDirt on February 14, 2020, 03:26:33 pm
I'm really sorry that you're still having this issue. Have you tried opening the login page on a phone/tablet?

Also, here are the settings to turn off the proxy in Opera:
From the Opera browser, go to Settings > Advanced > Browser.
Scroll down to System and select Open proxy settings.
In the Connections tab, click on LAN settings.
Uncheck all of the displayed options besides Automatically detect settings.
Click OK, and OK.
Title: Re: Can't log in
Post by: Rasaya on February 14, 2020, 04:48:38 pm
Thank you for opera thing ( I had that one switch turned off) but still FH didnt seem to bother even after I did what you told me ( Im logged in page , after logging in to the game it says "Connecting to front server" and it stays like that)

About logging from phone/tablet I tried it several times but it doesnt work

Im starting to suggest it may be bug in game for few users or more probably it just computer fault 
Title: Re: Can't log in
Post by: FriskTheRisk on February 14, 2020, 04:53:55 pm
I really doubt FH would have such a glitch without Razmirz knowing, so I'd say it is a computer thing. This may already have been suggesting, but maybe using your computer closer to your wifi router/Using a phone as hotspot? The latter should help if your phone data has a different provider than your wifi does. (Note: Online games like FH tend to eat up a lot of data though rip)
Title: Re: Can't log in
Post by: Rasaya on February 14, 2020, 05:44:46 pm
Yeah I doubt so too

With router: I have it maybe 1-2 meters away from laptop? And it doesnt do anything to connection ;_;
Tried doing hotspot from my phone but it also didn't change

I think its computer fault (maybe it has some kind of virus thath wasnt detected or maybe my laptop is too old for this :D ) 
Title: Re: Can't log in
Post by: FriskTheRisk on February 14, 2020, 07:23:03 pm
Yeah I doubt so too

With router: I have it maybe 1-2 meters away from laptop? And it doesnt do anything to connection ;_;
Tried doing hotspot from my phone but it also didn't change

I think its computer fault (maybe it has some kind of virus thath wasnt detected or maybe my laptop is too old for this :D ) 

I have my notebook since 2013-2014 and it still runs FH just fine - I hardly doubt that is the cause. But yeah, maybe a anti-virus run would help?

EDIT: That or maybe trying to get on from another pc using the same wifi network, if you have the chance? That would at least diagnostic if it's your pc or not
Title: Re: Can't log in
Post by: SpicyDirt on February 14, 2020, 07:31:52 pm
I do apologize if you have already tried this, but have you tried restarting the router?
Title: Re: Can't log in
Post by: Rasaya on February 14, 2020, 10:37:19 pm
I have another laptop but I cannot use it (its my dad were he have some documents and I dont wanna mess anything on it)
Just restarted the router and it didnt do much BUT it changed place where text about connecting was (back in my days, when FH was loading, text with information would be at the top of frame instead of being in the middle) and maybe we are slowly getting there 0:
Title: Re: Can't log in
Post by: FriskTheRisk on February 15, 2020, 01:22:58 am
If you have those pcs linked through a network, you can actually get to the files for your pc from his notebook without necessarily dealing with his files. Another option was to put your FH/A default FH copy (if the copy you have is too heavy) in a pendrive or some other portable storage device and try opening it from the laptop? And hmm, yeah, the usual for FH - At least for me - Is for the text to be centered in the frame.
Title: Re: Can't log in
Post by: Rasaya on February 15, 2020, 12:41:14 pm
No, pcs arent linked (tbh there would be too much trouble to actually link them) 

Honestly Im checking every option but I think its an antivirus problem (like someone said few post above) and for now my battle with proxy has ended... but war with anivirus just began >:3
Title: Re: Can't log in
Post by: SpicyDirt on February 15, 2020, 03:43:44 pm
I hope disabling the anti-virus helps!
Title: Re: Can't log in
Post by: Rasaya on February 15, 2020, 04:23:56 pm
Well 0: thats a funny thing... anti-virus for FH was already disabled
That would mean there is actual issue with pc 0:
Title: Re: Can't log in
Post by: SpicyDirt on February 15, 2020, 04:34:12 pm
Hmmm.. I have heard of PCs not allowing people to get on certain games before, so it wouldn't be too much of a surprise. The best way to test to make sure that it is the PC and not anything else would be to use another computer to test, but as you said you are unable to do so because of the files on that other laptop.

Do you happen to have a friend with a laptop that would be willing to come over and let you test it out on their laptop? That way if it doesn't work, then it is an issue with either the FH servers or it is an issue with the internet. If the laptop does work, then it would be a hardware issue.

Do you have anything installed for the game? Mods, presets, etc.? It would be a long shot but maybe that could be an issue. Also, probably a question that we should've asked in the beginning. Are you using a Mac?

Lastly ~ From looking at Opera it does have VPN and Ad Blocker integrated into the software. You may have already tried this, but have you tried using Chrome or an alternative browser? I know that generally, Chrome is the browser with the least amount of issues for this game!
Title: Re: Can't log in
Post by: Rasaya on February 15, 2020, 06:39:37 pm
I might have a friend who has "gaming" laptop so maybe he can give it a shot
I dont have any mods or presets simply because I dont know... how to propely install them... (yeah I know XD boomer on computer) also I dont use Mac
After reading some posts I just started using Chrome and even did the trick with proxies and all

Waaait...~ Maybe I did something wrong with the instalation...? 0: Should I reinstall it or something?
 
Title: Re: Can't log in
Post by: SpicyDirt on February 15, 2020, 07:29:23 pm
A fresh install could possibly help!
Title: Re: Can't log in
Post by: Rasaya on February 15, 2020, 07:56:08 pm
Doing reinstall, hope it will work!

Friend said that he will be able to check it in few days ;-;

EDIT: okay so that didnt work and I even tried to install it diffrently after few tries ( I mean with this custom, light and another one instalation beside full )
Title: Re: Can't log in
Post by: DarkForest5 on February 17, 2020, 06:29:10 pm
I have that problem occur sometimes to me too, but what I do is just simply restart FH completely and refresh the page open on the internet and it works.
Sometimes it takes a couple tries.

Perhaps try if that works? :)
Title: Re: Can't log in
Post by: Rasaya on February 18, 2020, 05:27:32 pm
Everything is worth a shot :D
I'll tell if this really worked
Title: Re: Can't log in
Post by: Domino on March 03, 2020, 12:59:03 am
I'm having an issue with playing on this account.  When I sign into the tab that needs to be open while you play, it just comes up with the text 'done' under it.  When I try to log in, it doesn't allow me to.  I tried on a new account (that I made solely to see if it would work) and it did, and came up with a different tab open. It was decorated and mentioned keeping the tab open (which is I'm assuming what is supposed to come up) but this didn't happen for this account.  This account is like a decade old, I made it a long long time ago, so that could be part of it.  Is there any way to fix this? I really don't want to lose all my friends and memories and characters.
Title: Re: Can't log in
Post by: SpicyDirt on March 03, 2020, 01:13:52 am
I'm having an issue with playing on this account.  When I sign into the tab that needs to be open while you play, it just comes up with the text 'done' under it.  When I try to log in, it doesn't allow me to.  I tried on a new account (that I made solely to see if it would work) and it did, and came up with a different tab open. It was decorated and mentioned keeping the tab open (which is I'm assuming what is supposed to come up) but this didn't happen for this account.  This account is like a decade old, I made it a long long time ago, so that could be part of it.  Is there any way to fix this? I really don't want to lose all my friends and memories and characters.

Hello! I'd say to start a new topic about this. c:
Title: Re: Can't log in
Post by: Rasaya on March 12, 2020, 05:55:07 pm
Okay so the problem is with my pc
I was at my friend house, we downloaded it and it runned as smooth as I remebered the game
Unfortuantely I dont have any idea what should I do to run it on my pc (its not RAM problem or internet connection)
I'm open for any advice or help

Ps. sorry for not posting or answering but my university just started and I didnt have much time to sit down and read 
Title: Re: Can't log in
Post by: SpicyDirt on March 16, 2020, 08:59:17 pm
Well, when it comes to your PC there could be a whole number of issues. There could be a few possible fixes, but I do apologize as it is really tough to figure something like this out without the physical computer in front of me. You could open the bad boy up and put a can of air to it - clean out all of the dust that could be piling up on it. Also, you could always try updating graphic drivers on there. Also, does the laptop happen to overheat?

One good way to diagnose would be to bring it over to a Best Buy to see if their Geek Squad could do anything with it, but alas that does cost a bit of money to do so.
Title: Re: Can't log in
Post by: Rasaya on March 20, 2020, 10:10:12 pm
He is not overheating but since I got him he was ... "weird" -new laptop but some programs didn't work and all that weird stuff

For now I dont have any option to bring him to some fixing place/team because of corona virus outbreak (only grocery shops and pharmacies are open ;-; ) but after this ends I'll try some luck there

I don't want to close this thread because I like reading many opinions on subject and Im very glad for your all help 0: