Feral Heart
Help & Guidance => Game Help => Topic started by: warriorcatsfirestar on April 16, 2012, 11:01:28 pm
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Hi guys.
First of all, my mouse cursor disappears when i start the game to its really hard to choose the right option. It shows up if i scroll to the edge of the screen.
Second of all, the game constantly says that my login information is incorrect. i'm very careful when i enter it. ive never been able to login at all.
any suggestions?
thank you
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1. Try reinstalling feralheart (make sure to backup the files and put them outside of the fh folder and when the installing the game is done, place them back into the files)
2. Unable to log on/go online.
FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.
List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.
Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.
-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work
If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!
Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.
If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!
Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.
Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.
Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.
If you don't understand how to do this still, ask someone else to do this for you.
Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.
How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.
Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?
Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.
Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.
Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.
On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.
These things should solve the most connection problems!
End~
Hope this helps.
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If you can't see your cursor, try to press Tab.
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Unfortunately tab doesnt work. Ill keep trying.
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I have already done everything in the sticky.
It still says invalid usename/password when logging in.
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Hi I am not sure if you fixed your mouse cursor not being there yet or not. But if it says the username or password is wrong you. Do you have numbers in your password? If so using the number pad will not work you need to use the numbers that are above the keyboard to type in any numbers. So try that out it might work for you. If you still do not have the curer i would try seeing if you have the cursor texture in your cursor textures folder. You can find it in FeralHeart/media/textures If you have it in there it will be called cursor.png
Hope tat helps you.
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Hey.
I managed to fix the cursor problem. It displays just fine now.
I am still not able to log in. It says that my login username and/or password is invalid. I am not using the numpad and I am certain I am entering the information correctly. I read the sticky. I am at a complete loss as far as what to do now. I simply cannot log in no matter what I do.
Thank you.
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Have you attempted changing your password then?
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Ive changed the password and took all of the numbers out just in case. I checked that my firewall/antivirus isnt blocking it. My internet connection is excellent.
Thanks
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The only thing I can really suggest to you then is creating a new account.
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I have 2 accounts already and it still says that my login information is invalid.
Ive also tried on 2 different computers. Ive changed the passwords. I took the numbers out of my passwords just in case. No caps, all lowercase. Checked firewall/antivirus. Internet connection is excellent.
I have tried everything imaginable.
Ill just keep messing with it I suppose.
Ive never had any problems like this with any other online game and I have played many.
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Yeah... I'm having the same problem, except this is my first ever account and it's rejecting me.. or not allowing me to even log in.
also.. with 3 different places to input a password i don't know which is used for what and how.
the profile viewer is rather hard to navigate, I've tried to find a way to change my profile picture, for a while, but found no such luck.
also.. some of the stuff on this site doesn't show up properly.. i sometimes have to refresh the page several times before it shows anything..
I am using chrome, although i don't know if maybe the site is just rejecting chrome or what.. but ehh.. not really something i'm too worried about..
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Are you typing in your username in right or are you using your forums name? I will give you a example of what i mean.
My forums name is
Tailzthefox
but when I go to log in to the game my user name is
Tailz
check to see if you are typing in the right name and I hope that helps you.
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The site does not work well with Chrome. I suggest FireFox. Might be easier to fix your problems if you can navigate the site.