If you can get onto the character selection, but not your actual character. It could be because your character is located in Fluorite Plains.
Fluorite Plains happens to be the most trafficked map within the game and will therefore usually be full.
Don't know how many users that are online inside of the map?
You can hover your mouse over the right side of the website, near the sidebar, and a smaller window will pop out.
(http://i50BannedImageSite/2eyzup2.jpg)
(You'll need to refresh the page to see the current amount.)
If the map you're in is full, and you want to get onto the game anyway.. You can reset your character by logging onto the yellow box on the website.
(http://i48BannedImageSite/sdp5om.png)
If this isn't your cause, it'll probably be something within your computer that will make it difficult to connect.
Sadly, computers, routers etc is not my speciality, but I wish you good luck.
Thank you, that must have been the problem as it's worked?
Thanks
I guess so. I'm happy it worked for you. :)