Feral Heart

Help & Guidance => Game Help => Topic started by: Freyashade on January 20, 2013, 11:00:06 pm

Title: Need assistance.
Post by: Freyashade on January 20, 2013, 11:00:06 pm
Hello, I joined FH yesterday but as it comes to, I tried to get ingame but since I cannot mention what it is, just know it's a certain 'difficulty' that doesn't make sense. Anyway, I contacted 3 mods and haven't had one reply. I have waited and still nothing so I am posting this thread in hope a mod or an admin can contact me to fix this certain difficulty. Thanks in advance.
Title: Re: Need assistance.
Post by: SteampunkWolfdog on January 20, 2013, 11:13:27 pm
I imagine that mods get a lot of messages in a day, regarding reports and other problems, and they can't reply to every single one of them - it'll take all day. But I'm sure they'll have read it, and perhaps if they see fit they'll send a reply.
A good thing to remember is that these people are busy, in and out of the community, and have a lot of their plates.
Title: Re: Need assistance.
Post by: Delay on January 20, 2013, 11:22:22 pm
Can you be a bit more specific about what your issue is here?
Title: Re: Need assistance.
Post by: Freyashade on January 20, 2013, 11:25:42 pm
Well I don't really want to break the rules but basically I try to log in and it claims that I've been banned for 10 months, 11 days etc. I have never played this game before, so not sure why it's declaring this fact.
Title: Re: Need assistance.
Post by: Freyashade on January 21, 2013, 02:08:16 am
Apparently the PMs I sent aren't in my outbox, so perhaps the messages never reached the mods. If a staff member who can fix this can PM me, that would be great. Thanks.
Title: Re: Need assistance.
Post by: LordSuragaha on January 21, 2013, 02:22:09 am
Try sending me a message right now Nazerine and I'll let you know if it goes through. You usually have to check the option under your message if you want your sent mail to appear in your outbox. If anything Delay has already seen this topic so I'm sure you'll get the help you need once one of the mods/admins have the time to tend to you.


Update:
Alright just got your message so things seem to be working fine there :). If anything make sure that you sent the message to an actual member of the forum staff. Here's a link to all of them just in case:
http://www.feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52 (http://www.feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)
I would suggest sending the message of your problem to Delay if you haven't already since she is the one who already saw this and if you don't get a reply by today just give it a little time because it's still the weekend and some of the staff are probably very busy. You don't want to drive them crazy with messages.

By the way if you want a copy of the messages you send out in your outbox just check the box in the screenshot below next time you message someone:
(http://i498.photobucket.com/albums/rr347/aedgar09/FourPaws/Feral%20Heart%20album%201/0034_zps5c8fac2a.jpg)
Hope that helps. For now just be patient & goodluck.
Title: Re: Need assistance.
Post by: Freyashade on January 21, 2013, 11:16:13 pm
Bumping this because the issue still hasn't been fixed. Hoping someone will see it. Thanks for helping me LordSuragaha, at least I can keep track of my PM's now.
Title: Re: Need assistance.
Post by: LordSuragaha on January 21, 2013, 11:19:35 pm
You're welcome :3
Title: Re: Need assistance.
Post by: Freyashade on January 22, 2013, 09:51:24 am
Bump. Still need help.
Title: Re: Need assistance.
Post by: RawSyndicate on January 22, 2013, 09:58:22 am
Well there was a glitch a while back where a lot of accounts were banned for no reason, this could be a factor depending on what computer you have, so what type of computer do you use? But in this case you were probably banned for a reason, mods do not ban for no reason. So please try and contact the mods once again to get this settled.
Title: Re: Need assistance.
Post by: Freyashade on January 22, 2013, 10:23:55 am
I literally made my account 3 days ago. Never played or heard about this game until about a 4 days beforehand, so I doubt I could have been banned for breaking any rules as I haven't had the liberty to even log in. My computer is an ANTEC Gaming computer, custom built with Window 7. 4GB Ram, Terabyte Harddrive. Runs all other games as smooth as a doll.
Title: Re: Need assistance.
Post by: RawSyndicate on January 22, 2013, 10:28:02 am
Alright.. Couldn't be the glitch then. If someone in your IP address has been banned, or even on a different account.. That could be a reason. Though, like a said banning happens for a reason! I could be wrong. Once again, take it up with a mod, keep contacting please because I cannot help and not can anyone else unless they are a mod. For future references please wait for a mods reply because it is against the rules to discuss bans.A mod may not reply fast depending on how busy they are. Goodluck Hun.
Title: Re: Need assistance.
Post by: Shally on January 22, 2013, 11:14:47 pm
I literally made my account 3 days ago. Never played or heard about this game until about a 4 days beforehand, so I doubt I could have been banned for breaking any rules as I haven't had the liberty to even log in. My computer is an ANTEC Gaming computer, custom built with Window 7. 4GB Ram, Terabyte Harddrive. Runs all other games as smooth as a doll.
Have you tried logging in to another account before you made your own account?

A friend of mine did that as she wanted to have a "peek" at the game while waiting for the registrations to open - it resulted in her IP address being banned since that other account she had tried to log onto had been banned earlier.

But as Rawy says, it's not really appreciated to discuss bans like this. So as she suggest it might be best to wait patiently until someone from the staff answer you.

Good luck.

Title: Re: Need assistance.
Post by: Freyashade on January 22, 2013, 11:43:08 pm
Yeah, I'm well aware of the fact I shouldn't talk about it but basically your friend and I have the same situation it seems. If I knew it was going to result in me being banned, I wouldn't have tried to take a peek. >_< I messaged 2 admins and 3 moderators, so one will surely get back to me soon. Thanks for the info.
Title: Re: Need assistance.
Post by: Shally on January 23, 2013, 12:30:48 am
Yeah, I'm well aware of the fact I shouldn't talk about it but basically your friend and I have the same situation it seems. If I knew it was going to result in me being banned, I wouldn't have tried to take a peek. >_< I messaged 2 admins and 3 moderators, so one will surely get back to me soon. Thanks for the info.

Well, you should never log onto a unknown account.. If you got banned for this reason, I am afraid there isn't that much to do - since it's not really allowed to use accounts that people put out on the net with password. It'd be impossible for the admins to keep track of all the people using that particular account then.

And when you create a new account you'll still always have the IP address that is banned.

I'm sorry :/
Title: Re: Need assistance.
Post by: Freyashade on January 23, 2013, 01:02:09 am
So you're basically saying that I'm never going to play this game? If so, let me know.
Title: Re: Need assistance.
Post by: Bella72 on January 23, 2013, 03:50:55 am
I have a problem! it ALWAYS FOR 2 YEARS has been saying failed to connect to front server ive made 5 different accounts and used all my e-mails, i reinstalled it over 5 times i checked my firewall and fixed that i made it the admin and nothing helps!
Title: Re: Need assistance.
Post by: Freyashade on January 25, 2013, 09:30:49 am
Justine, you should probably start your own thread if you need direct help, that way you can isolate your issue without confusing it with mine. I'm still waiting for help with mine.
Title: Re: Need assistance.
Post by: CloudFish on January 25, 2013, 01:18:17 pm
if what you've said is true, and it indeed was a peek from another account, you should ask the other user about their history. they will not lift what's been put down if this is the case, as there is no way to tell if what you say is true or not. the best you can do is wait for delay to get back to you. don't let what the others have said scare you off though lol could just have easily been a glitched problem, the only one who can tell you you wont be able to play will be those staff you pm'd.
Title: Re: Need assistance.
Post by: Freyashade on January 25, 2013, 11:51:50 pm
I think something is going on because I created a separate account on another computer, downloaded the game and tried to log in. Still the same 'you've been banned for 10 months, 11 days' popped up. Really weird as someone suggested to do that and still no success. Been waiting 5 days for a reply but still haven't got one. Will keep waiting for another 2 weeks and if nothing is there by then, then I'll send out another PM.
Title: Re: Need assistance.
Post by: LordSuragaha on January 26, 2013, 01:52:49 am
That means your IP address is banned. You just have to sit tight for now. Red hasn't been on the forum for a few days and is still "away". As for Delay I'm not to sure about her I saw her online a few days ago but she's probably very busy. They are the admins so they're your best bet at getting things like this sorted out. You just came at a bad time with this issue since they both seem to be very busy and not coming online so often these past few days. Usually things aren't like this around here so I'm sure they're off on important business. Once they come around their usual schedules they'll help you. Just please be patient Nazerine.
Title: Re: Need assistance.
Post by: Freyashade on January 26, 2013, 04:40:23 am
I'm a staff member on another site so I have patience, don't worry :). I just hope the issue is resolved - either I am unbanned and can bring some more literate roleplay to the game or I'm kept banned and they tell me so I am not 'left hanging'. I can understand it being a bad time and all. The end of one year and the beginning of another is usually the busiest time of year.
Title: Re: Need assistance.
Post by: Freyashade on January 30, 2013, 01:18:22 am
Still haven't got a reply. Will PM the admins again. Seen similar threads with the same issue, apparently it's a glitch.