Feral Heart

Help & Guidance => Game Help => Topic started by: WildGirl99 on July 12, 2013, 02:11:26 pm

Title: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 02:11:26 pm
Okey, so I just came on FeralHeart about a week or so ago and I logged into my account and wen't on one of my characters to sort out my friend list, but, my game suddenly stopped working. So I exited and logged back in and went on a different character, stopped working again, I tryed five different characters and none of them worked. After two hours of re installing FeralHeart I found out I had stuffed up my account. I had plenty of characters with packs, groups, pride etc etc etc. and now I can not go on them >.<

Does anyone know any way at all I can get it working again? I can of course log in to the site but I can not play on any characters. I have tryed making a new character but that didn't work, I got my friend over and she logged into her account on my laptop and hers worked perfectly fine.

Please help :C
Thank you~
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 02:16:56 pm
Ahh, is your password/username longer than 16 characters?
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 02:20:07 pm
No, it isn't.
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 02:20:49 pm
While logging in FH, is your caps lock on, you don't use the numlock?
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 02:31:56 pm
No my caps lock is not on(I use the shift key to do capitals), and, my numlock was on (If sign was glowing I am guessing it was on) but I turned it off and tryed it again but it didn't work, yet I don't use that set of number keys.
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 02:37:51 pm
So...
Have you tried following these?

http://feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=6120.0 (http://feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=6120.0)

(quote taking too long ;-;)
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 02:42:05 pm
Oh, I can log in, but I can't go onto any of my characters. Sorry for the misunderstanding :c
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 02:46:05 pm
When you enter, the game crashes?
Do you remember where you put them before that?
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 02:51:19 pm
Yes, on every character.
All my characters are on different maps, what do you mean by that?
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 03:13:17 pm
Sorry for late reply, I was RPing.

That happened too with ZombieKitteh, she didn't resolve the problem.
Unless you create a new account, sadly...

Well I can bet that you can PM a mod.
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: WildGirl99 on July 12, 2013, 03:18:10 pm
Yes I was one step ahead and have already got a new account ^^ Though I guess I will have to catch up with my characters group leaders, I may try that later but I have to go right now. Thank you for your help C:
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: Whinp on July 12, 2013, 03:24:38 pm
No problem :) Any issue just PM me!
Title: Re: My account has stopped working {Sorry if in wrong forum
Post by: ZombieKitteh on July 13, 2013, 07:21:47 am
http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=33414.msg458153#msg458153 (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=33414.msg458153#msg458153)

I had this problem as well. It isn't client side, you're account is gone until Raz/Red figure out how to fix it. I suggest pm'ing Raz. They never fixed my main account.