T'is a shame to hear that the game refuses to cooperate on yer mother's laptop. Perhaps, if ye' would like to PM me, I can give some suggestions on how to fix it/what may be causin' the problem? Worth a shot if nothin' more but the decision is yers alone. Regardless, may ye' obtain a new laptop soon (crosses fingers alongside) so yer return with the community will come not only with relievin' smiles but ecstatic over havin' a brand new software.
Until that time is to come, I bid ye' farewell, Ms. Take care.