Print Page - I need help about the game...

Wel.. this is my first post and i don't know what to do, but i wanna try because i really need help.

When i try to play on Feral Heart something its wrong, i login in the game, but when i try to select or create a new character the fond is black, all exept the animal and the options of edit, create, play, back and the arrows to change the character. And when i select the animal to play, the terrain (map) is black exept the animal, the chat, my info, other players and the options of the emotions, my friends, parties, but
I dont know why, i dont change anyhting or move anything. When i try to go home it say "Cannot find Map file".

Please, help me, i would like play again..

Quote from: AlphaEclipse on June 14, 2014, 05:03:09 pm

Quote from: Moontwist on June 14, 2014, 04:57:55 pm
Hello. I think this will help you to fix the black screen: Click here [How to fix the horrible FH+ black screen. [1.13] (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=13593.0)

Arr, that's for FH+ which is no longer available. That probably won't do any good for the original FH.
Have you tried updating your graphics cards/drivers? It may be that your computer cannot handle Feralheart. You should also try looking at these quotes:

Quote
Failed to connect to map server is a message you also can get while changing maps and entering portals in the game. It's usually nothing severe either, and as worst, your character might be stuck in that map until there's a reset of the map server process. Another issue similar to this can be if you get the loading screen after choosing a character, but it never loads. Most of the time it should be followed by this "failed to connect" message. If you try to choose another character that isn't placed in the same map, it sometimes let you play since every map in the game, has it's own server process. Sometimes the server needs to be restarted in order to fetch some stuck characters. If you had characters that's been stuck for weeks, you should contact the staff.

Failed to connect to front server is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

If the server is up though for a longer time, and you're still having issues to connect, you should follow the tips mentioned in the post "Unable to log on/go online" above, and if that fails to work. Contact those responsible for your internet or maybe someone that knows more and are able to help you.
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Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

End~
Game not starting or has graphical issues: http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=10423.msg144821#msg144821 (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=10423.msg144821#msg144821)

Try looking at the quotes in the spoiler above and see if any might solve your problem ^^

~ Whisper

It sounds like missing texture files.
I had it happening to me approximately a year ago, and I hadn't changed anything either.
What I had to do was re-install the game.

I'd say just reinstall it like Ressy said, this happened to me when I first got it and I had to do the same thing. Not too sure if there would be any other way to fix it.

Yes, some texture files are definitely missing from your Feral-Heart game just as stated above. And as Thyme said, it would be handy to re-install your Feral-Heart game.

Now at the morning corner, I came to thin of this.
http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=24752.0 (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=24752.0)

Hmmmm something like this recently happened to me, yet everything (excluding map 'icon' and chat box) and everyone (except 2 random players) were black. To fix this I re-downloaded Fh. BUT remember! save any presets or maps that you dont want to loose.
:)
UPDATE: I hope Bloo.'s backup works.

Reinstall the game?

Feral Heart

Help & Guidance => Game Help => Topic started by: Kiba679 on June 15, 2014, 02:29:29 am