I don't know too much about preset malfunctions (so hopefully this makes sense in my explanation) but if yer friend has any spaces, underscores, or capital letters in her username, that could play a role as to why ye're not seein' any of her presets like ye' should.
Ask her if she's loggin' into the game correctly (usin' capital letters, underscores, and/or spaces if there is any) and exportin' 'em to that user instead of neglectin' a certain character. This is mainly done with users with capitalized letters.
For example, if I were to log into the game and export a preset under the username dishonored rather than my actual user Dishonored (with the capital D), the users who obtain my .fhp files won't be able to see my presets like they should.
I'd also ask yer friend if any other of her acquaintances can see her presets. If not, then the problem may actually be originatin' on her behalf instead of yers.