Hmm Miss Ingrdient I think she did mention her friend was able to log into her account on another computer so I highly doubt it's the username length. So sorry if noticing it, and correcting is rude not trying to be hun. >.<
But let me see...hmm?
I have to admit I have never had this issue and or seen it before. So...maybe the problem is with you Feral Heart itself, and it's a weird glitch. When you uninstalled the game did you remove and delete the actual Feral Heart folder with it? Some tend to forget that the folder exists.
Have you seen this by any chance?
Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.
1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.
2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.
3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.
4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.
5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.
6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.
7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.
Whelp, my username is 19 characters. Time to pull out the chips and watch the forum so I can make a new account. -_-
Aw, sorry to hear, AFangirl. If it helps, the registration opens daily for about two hours at a random time.
@Shan Chan -- I do believe that's another problem entirely if the game actually recognizes your username and password already. I'd recommend changing your game's rendering system and seeing if that works. [link] (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=43234.0) If that doesn't works for you, look for files ending in _0, _1, and so on in Feralheart\media\particles. Delete them and restart the game. If that doesn't work, try reinstalling the game completely. [link] (http://www.feral-heart.com/index.php?option=com_content&view=article&id=23&Itemid=40)
Also, try to start your own help thread if you need anymore help, since you'll most likely receive more possible solutions that way.