Do you by chance have preset sync? If so, preset .fhp goes into Private Presets instead of your normal preset folder. If you don't have preset sync, make sure your putting the file in your presets folder and re-running the game. If it's still not working, your can type their username where you put yours and go to preset maker to export the preset under their username. Hopefully it works for ya!
~ Whisper
Try refreshing your game, and re-downloading the present.
Make sure the files are in the correct places where they should be. It's ok for them to be in multiple places.
If that doesn't work, try getting your friend to give you some assistance.
If that doesn't work either, maybe you can try again some other time later.
Or clean up your computer a bit and retry..?
(herp derp I randomly found this in "unread posts")