Help & Guidance => Game Help => Topic started by: SavannahSilvermist on February 18, 2016, 03:37:14 am
Title: Failed to connect to Front Server
Post by: SavannahSilvermist on February 18, 2016, 03:37:14 am
Hello all, I am trying to get my daughter logged into the game, however, I keep getting disconnected when trying to connect to the front server. I have checked out the other posts relating to this issue and have tried the following: Made sure the webpage : 'http://feral-heart.com/login/index.php' (http://feral-heart.com/login/index.php') is running I even downloaded firefox to doublecheck it was not a problem with it running in chrome Allowed 'Feral Heart.exe' through the windows firewall.
Is there a way I can see console output that would display login details? What else can I try?
Thank you, Scott Higgins on behalf of Genesis Higgins
Title: Re: Failed to connect to Front Server
Post by: Hakumi on February 18, 2016, 03:44:12 am
Are you making sure that you're leaving the page opened the entire time? Don't minimize the screen while you're playing the game, the browser has to be up. ( At least that's what I've been seeing and that seems to be mentioned a lot as well ).
Title: Re: Failed to connect to Front Server
Post by: Kerriki on February 18, 2016, 04:00:14 am
I just looked up your account and discovered that your username is 18 characters; which makes it too long. No matter what you do, the tab will never let you in. The only thing to fix this is to create a new account entirely, I'm afraid. Make sure that the account as no more than 16 characters in it. Sorry for the inconvenience!
Title: Re: Failed to connect to Front Server
Post by: SavannahSilvermist on February 18, 2016, 04:21:16 am
Thank you for the quick replies!
Yes we made sure we left the page up.
I see... a 16 character limit. She is quite bummed that she has to wait for another registration time.
Being a programmer myself, this seems to be quite the problem. That should be part of the validation parser that handles usernames.
Thank you again, Scott Higgins
Title: Re: Failed to connect to Front Server
Post by: Kerriki on February 18, 2016, 04:24:52 am
Good luck on catching registration open! I'll be locking this since your question was answered ^^