Feral Heart

Help & Guidance => Game Help => Topic started by: Prisinence on March 07, 2016, 04:02:21 am

Title: Game Not Installing Properly (Solved)
Post by: Prisinence on March 07, 2016, 04:02:21 am
This is my first post in a while.. Please bear with me. ((I actually forgot that I posted stuff here w o w))

So I've tried to install the game twice, but when I open it there are missing textures and it won't let me log in.. I'm at a total loss. Can anyone help me?

Thanks in advance!

Specs:

OS: Windows 7 Professional
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz
RAM: 12 GB
System Type: 64-bit Operating System
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 04:08:37 am
Have you installed any mods or moved anything in your textures folder? I would check your textures folder to make sure everything looks alright.

As for not being able to log in, make sure you have the log in page open and running in the background (don't minimize it) as you play.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 04:13:57 am
Have you installed any mods or moved anything in your textures folder? I would check your textures folder to make sure everything looks alright.

As for not being able to log in, make sure you have the log in page open and running in the background (don't minimize it) as you play.

No, I didn't install anything...

And I made sure I was logged in on the page, too. It said something about not being able to connect to the front server..

I do have McAfee.. Do you think that could be a problem orrr..?
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 04:25:49 am
The only thing I can think of on the textures thing is that either you accidentally misplaced or deleted a file or it could be a glitch in the game. If it's a glitch, try changing your video rendering system and restarting.

And I don't really know if McAfee would be an issue, unless you have a firewall up, so I would check that too.

And also, are you waiting 30-60 seconds after logging in? A lot of times it won't connect if you don't wait. And the best browser to use with it is either Chrome or Firefox. It may also help to use a url refreshing plugin or site(I use Refreshthis.com)

Sorry if this all seems confusing. ^^' Not too good at explaining things yet.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 04:30:49 am
The only thing I can think of on the textures thing is that either you accidentally misplaced or deleted a file or it could be a glitch in the game. If it's a glitch, try changing your video rendering system and restarting.

And I don't really know if McAfee would be an issue, unless you have a firewall up, so I would check that too.

And also, are you waiting 30-60 seconds after logging in? A lot of times it won't connect if you don't wait. And the best browser to use with it is either Chrome or Firefox. It may also help to use a url refreshing plugin or site(I use Refreshthis.com)

Sorry if this all seems confusing. ^^' Not too good at explaining things yet.


I guess it could be my graphics card.. Intel isn't the best imo. I'll try that O:

Oh I do have a firewall up... Great the person who got my my desktop doesn't want me to turn it off O: >

And no.. I don't think I waited. So I'll try that, too. (I'm using Firefox yaaayy //doesn't want to get Chome//)

It makes sense to me.. Mostly. :'Dtt so you're fine
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 04:36:03 am
Yeah Firewalls can sometimes mess things up for everyone. xD

But yeah try all that and see where you get.  :P
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 04:53:55 am
Okay, so about the textures.. It looks like the worlds themselves might be corrupt. In the preset maker, there is complete nothingness. I would take a screenshot, but it's not working for some reason. .-.
(I looked at the textures, and it looks like they're all there.)
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:00:10 am
Oh my, that does sound really bad. The only thing I can think of then is to reinstall again and try that. Your computer either can't handle the game, or the game files corrupted somehow.

And did you try to change your rendering system?
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:07:21 am
Oh my, that does sound really bad. The only thing I can think of then is to reinstall again and try that. Your computer either can't handle the game, or the game files corrupted somehow.

And did you try to change your rendering system?

Uhhh yeah there are a TON of missing files.. ((I used the mac version as a reference, since I still have the files from that.)) It couldn't be McAfee.. I just checked and the trial or whatever it came with expired..

Yes. That didn't do anything. ;/;
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:11:03 am
Then that sounds like your problem there. I would try reinstalling then. I've never heard of something like that happening before actually(doesn't mean it hasn't though.)
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:14:29 am
Then that sounds like your problem there. I would try reinstalling then. I've never heard of something like that happening before actually(doesn't mean it hasn't though.)

A lot of weird things have been happening to me that haven't happened to anyone else lately.
Like this, for example. (http://forum.spore.com/jforum/posts/list/0/84983.page#4040894)
And I've already reinstalled it twice.. Each time with no change. I'll try again, though.
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:21:08 am
Alright. But if that doesn't work, then it's probably the computer itself, not being able to handle some files.

But here is another question. What download link are you using?
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:26:03 am
Alright. But if that doesn't work, then it's probably the computer itself, not being able to handle some files.

But here is another question. What download link are you using?

I'm using the regular download on the download page. I don't feel like installing uTorrent for one game.. But I will if I really have to.
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:29:47 am
Oh, well I have never used uTorrent, so I was wondering if you were using that instead of the normal one. But that isn't the case here.

Well, like I said the only thing I can think of is your computer is having problems. I don't know if restarting your computer would help, but unless you've already tried that I would give it a shot.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:33:33 am
Oh, well I have never used uTorrent, so I was wondering if you were using that instead of the normal one. But that isn't the case here.

Well, like I said the only thing I can think of is your computer is having problems. I don't know if restarting your computer would help, but unless you've already tried that I would give it a shot.

Restarting didn't work.. I've actually been thinking about factory resetting it. All of my problems started after one night when it updated.. (Not with FH, though. Everything else, like Spore. I don't think I had tried using FH then..)
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:36:50 am
Ah, that right there could be it. If uninstalling the update won't kill your computer, I would try that next. I've heard of updates messing some games up.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:42:52 am
Ah, that right there could be it. If uninstalling the update won't kill your computer, I would try that next. I've heard of updates messing some games up.

Hey there was a change this time! The backgrounds and everything are back! But I still can't use markings..
Oh and I uninstalled all the updates from the day everything got messed up to no avail.. ;-;
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 05:48:03 am
What do you mean you can't use the markings? Are they marshmallow or will they just not work?
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 05:49:20 am
What do you mean you can't use the markings? Are they marshmallow or will they just not work?

They just won't work.. I looked at the config and the files. It all seems perfectly fine to me..
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 06:01:29 am
Your markings files are probably messed up, and probably just need to be replaced. I think there is a link somewhere for the original markings but I'm not positive on that. I'll go and see if they do.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 06:02:26 am
Your markings files are probably messed up, and probably just need to be replaced. I think there is a link somewhere for the original markings but I'm not positive on that. I'll go and see if they do.
Don't worry about it! I already have the working files~
I'm trying that now

Didn't work...

I also just tried:
-fixing registry
-running as admin
-enabling secdrv.sys
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 06:12:18 am
Wow...*scratches head* And you're sure all the folders are where they are supposed to be?
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 06:17:47 am
Wow...*scratches head* And you're sure all the folders are where they are supposed to be?

Yeah.. ;v;
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 06:23:13 am
Do you have mass markings downloaded?
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 06:24:12 am
Do you have mass markings downloaded?

No..
I found a missing dll btw. glu32 or something?
That didn't fix anything.. And my comp just made a super weird noise uh
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 06:30:27 am
Don't go moving random files around there. ^^' We don't want to mess your computer up or anything.

I don't really know what that file is. I searched my FH folder and it didn't come up at all.

But maybe installing mass marking might help, but don't hold me to that.

Title: Re: Game Not Installing Properly
Post by: Prisinence on March 07, 2016, 06:39:58 am
Don't go moving random files around there. ^^' We don't want to mess your computer up or anything.

I don't really know what that file is. I searched my FH folder and it didn't come up at all.

But maybe installing mass marking might help, but don't hold me to that.



It would be in the FH root directory.. I thought that the mac and windows files would be the same since the mac version has really similar files. And by that I mean that's one of two files that weren't in my Windows one. The one I just mentioned, and grass grass.object.. Pretty sure grass.object is supposed to be in there, though.

I'll try that now..
I'll update tomorrow. I have to go for now.
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 07, 2016, 06:51:09 am
I wouldn't think that the Mac and Windows files would be the same at all. But I've never used Mac so I wouldn't know. You're not trying to use Mac files for a Windows computer(or the other way around) are you? And alright. I hope we can get somewhere tomorrow. OR someone that knows what they are doing can figure something out will post here.  :P
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 08, 2016, 12:15:50 am
I wouldn't think that the Mac and Windows files would be the same at all. But I've never used Mac so I wouldn't know. You're not trying to use Mac files for a Windows computer(or the other way around) are you? And alright. I hope we can get somewhere tomorrow. OR someone that knows what they are doing can figure something out will post here.  :P

Soo maybe I was using the mac files on my Windows computer aha.. It didn't hurt anything, though. O:
And I'm not at home right now, so I can't really mess with it. I'll post back in a few hours.
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 08, 2016, 12:44:00 am
It may not have damaged your computer, but you shouldn't use the Mac download on a Windows, because I think there would be subtle changes in the folder that can mess your whole game up. xD
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 08, 2016, 05:44:03 am
It may not have damaged your computer, but you shouldn't use the Mac download on a Windows, because I think there would be subtle changes in the folder that can mess your whole game up. xD
Well I didn't use the Mac download, I just compared the files. I had it on my Mac at one point aha
Here's a quick question: Did your copy have grass.object in the object folder? Because mine didn't uhh
Oh and I tried installing mass markings. It didn't change anything.. So it's not in the config or images. At least, I'm pretty sure it isn't...
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 08, 2016, 05:58:56 am
[Mine has a Grass folder in the objects folder...but I didn't see grass.object...
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 08, 2016, 02:17:18 pm
[Mine has a Grass folder in the objects folder...but I didn't see grass.object...
Sweet, thanks. I guess I'll go delete that now :P
I think I'm gonna try reinstalling again later..
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 08, 2016, 10:47:52 pm
Alrighty. Be sure to tell me how it goes then.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 09, 2016, 12:31:28 am
Alrighty. Be sure to tell me how it goes then.

Didn't work..
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 09, 2016, 12:38:05 am
Hmmm...well I'm all out of ideas then. I just can't figure out what the problem could be....
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 09, 2016, 12:51:24 am
Hmmm...well I'm all out of ideas then. I just can't figure out what the problem could be....
RIP - Me
I guess I'll do some more digging and stuff.. Maybe look through some logs or something.
I did get some of the body markings to show up for a little while by messing with the tails.. Huh
Title: Re: Game Not Installing Properly
Post by: Cosmic-Wolf on March 09, 2016, 12:57:24 am
Maybe it just needs some messing with. Feel free to post here with any news, and I'll keep checking.
Title: Re: Game Not Installing Properly
Post by: Prisinence on March 09, 2016, 01:15:37 am
Maybe it just needs some messing with. Feel free to post here with any news, and I'll keep checking.
I managed to get them to show up.. But I'm not sure if I want to have to mess with it all the time.. Just kinda annoying.
And I still can't connect. I'm pretty sure that it's my firewall/router's firewall.. But I don't really know how to mess with that.
Title: Re: Game Not Installing Properly (Save Me)
Post by: Warriorstrike on March 09, 2016, 01:19:46 am
Although it has been mentioned before, re-installing the game should reset any missing files. When you re-install the game, though, be sure to completely uninstall and delete the FH folder (back-up any files that you want to save, such as maps, presets, etc, in a separate folder outside of the FH folder) before re-installing. If for any reason when downloading the game it asks you to replace or skip something, always replace. From the way that the issue is being described, it seems to me like there still might be a misplaced file somewhere. Downloading mass markings will not fix your issue, unless you're referring to the white, textureless blobs for users' characters.

There is more than one way to change your rendering system, so if you would like a guide to the different ways to do this, here (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=43234.0) is a helpful thread.

As for what was mentioned earlier about the missing file-- the files (not the FH ones) on your Mac are probably not identical to the files on a Windows. What may be necessary for a Mac computer to run does not necessarily need to be on your Windows computer. The Feral Heart files should all be placed in the same folders, though. Also, if you don't have the game installed in your C:/ drive, I would check to make sure that it's downloaded there.

It's possible that you're missing an essential file in order to run part of the program. If you're receiving an error or "missing __ file" message, this could be telling you that you're missing a file that allows the game to run properly.

Also, when you say that the markings don't work, could you perhaps elaborate on this?
Title: Re: Game Not Installing Properly (Save Me)
Post by: Prisinence on March 09, 2016, 01:25:47 am
I made 100% sure that I uninstalled it correctly and restarted immediately afterwords.. I also tried changing the rendering system. I don't think there are actually any missing files now.. It seems like they're all there now.

Oh, they just don't show up. It's not the white blobs you're talking about.
Title: Re: Game Not Installing Properly (Save Me)
Post by: Warriorstrike on March 09, 2016, 01:28:33 am
Oh, they just don't show up. It's not the white blobs you're talking about.
Hmm, do you have the markings.cfg file placed into your main Feral Heart folder?
Title: Re: Game Not Installing Properly (Save Me)
Post by: Prisinence on March 09, 2016, 01:33:32 am
Oh, they just don't show up. It's not the white blobs you're talking about.
Hmm, do you have the markings.cfg file placed into your main Feral Heart folder?
Yes.. But like I said above, I did manage to get them to work by changing tail types/main/ears/etc. But it's only a temporary fix.
Quick question: Do you know if I'm supposed to have anything installed? I know that I had to install XQuartz or Wine for the Mac version.. Just making sure.
Title: Re: Game Not Installing Properly (Save Me)
Post by: Warriorstrike on March 09, 2016, 01:41:54 am
Quick question: Do you know if I'm supposed to have anything installed? I know that I had to install XQuartz or Wine for the Mac version.. Just making sure.
You don't need Wine or XQuartz unless you are running the game on a Mac. When redownloading the game, the download should reset any files that you're missing, unless it's a file that doesn't come with the download.
Title: Re: Game Not Installing Properly (Save Me)
Post by: Prisinence on March 09, 2016, 01:43:54 am
Quick question: Do you know if I'm supposed to have anything installed? I know that I had to install XQuartz or Wine for the Mac version.. Just making sure.
You don't need Wine or XQuartz unless you are running the game on a Mac. When redownloading the game, the download should reset any files that you're missing, unless it's a file that doesn't come with the download.
So I don't need anything.. But do any other programs affect how it runs?
I'll reinstall it again I guess... This it like.. The 6th time aha
Title: Re: Game Not Installing Properly (Save Me)
Post by: Cosmic-Wolf on March 09, 2016, 02:31:37 am
Sometimes if you have mulitple programs running while trying to log into the game can effect it's ability to connect to the server. The only thing I keep open while playing is the login page and sometimes Skype. However, I would try to keep everything but the login page closed if I were you and see how that works.
Title: Re: Game Not Installing Properly (Save Me)
Post by: Prisinence on March 09, 2016, 02:33:16 am
Sometimes if you have mulitple programs running while trying to log into the game can effect it's ability to connect to the server. The only thing I keep open while playing is the login page and sometimes Skype. However, I would try to keep everything but the login page closed if I were you and see how that works.
I have everything closed but my browser. I'm looking to see if I can figure out how to allow FH through my firewall. As for my router's firewall.. I can't do anything with that.
Holdup, I can connect now. All of my characters still have markings, too.. Looks like I might be able to fully come back after all! I'll expand on this in a bit.
Yep, it works now! My characters are all still there, too. I guess this can be locked now. O:
Title: Re: Game Not Installing Properly (Solved)
Post by: Warriorstrike on March 09, 2016, 04:50:49 am
I'm happy that it's working for you now! I'll go ahead and lock this up since your issue has been fixed. Have fun in the game. c: