Feral Heart

Help & Guidance => Game Help => Topic started by: DemonousNight on May 04, 2016, 11:30:19 pm

Title: Front page error
Post by: DemonousNight on May 04, 2016, 11:30:19 pm
Well this isn't really a new thread, seeing as 50 other people are posting about it. As you know, FH has been giving people erorr 500. And I am getting it as well, its becoming rather irritating. Before someone comments saying "oh its your browser" or "oh its your internet" because I see that on everyones help thread, its not. Its really not. I'm sorry if I sound mean but I'm very miffed at the moment.

I get it, I do. I get that the huge hacking thing happened and it ended up with this whole new log in. I commend the FH teams hard work on putting it together to keep the game up. However. It has major issues that do need to be addressed that are not being addressed. Such as it constantly logs people out at a random rate. It logged me out about ahh...five times in ten minutes which caused me to just completely put the game down. Not only that it has these constant issues that are server side. I love Feral-Heart but the game is literally caving in on itself. I've watched it cave in on itself for nearly six years now. I have no reason to dislike fh, I met the love of my life here. But as time goes on and nothing changes, the game continues to cave in on itself. I heard the story about how Kovu left without leaving the source code but then I suddenly come to a realization: one of the staff members (not saying out out of pure respect for the person) told me that they were unable to change the game at all <-- I'm going to say that again. At all. Because they didn't have the source codes. I was like 'Oh alright, makes sense' but then they removed general. Mmmkay. They could have just recoded somethin. Then they added this whole log-in thing which is adding something on. Changing the game. Not removing something. This is the problem I have been having. If someone can clear this up for me, great. But until then I have my suspicions that I've been lied to by a certain staff member.
Title: Re: Front page error
Post by: CeramicSoul on May 04, 2016, 11:36:14 pm
When kovu left he locked up the source code and took that as well. When they added the new login page it was a security measure a sorta Fire wall for feral heart. They did not add it to THE GAME in general but instead put it as a add on. Raz had to wright a brand new code for it they had to take a blind shot on this security page. That's about all I can give ya sorry if this was no help.
Title: Re: Front page error
Post by: DemonousNight on May 04, 2016, 11:38:04 pm
Mm that makes more sense to me than what I was told which pinned a lot of stuff on Kovu. I do thank you for that as it did help and clear some stuff up for me. However my point about the log-in and how it has those errors still stands.
Title: Re: Front page error
Post by: Warriorstrike on May 04, 2016, 11:40:08 pm
It seems that a few users are having issues logging in while others aren't having a problem at all. It's really a hard thing to pinpoint what exactly is causing the issue, since not every user is having this issue. The 500 error could truly be anything, and while some fluffs are having the issue, it could easily go away within a couple of hours.

As for your question about the change in General chat, we didn't remove it. We aren't able to remove it. If you go into the game and select the chat options, it is still very much there, only when a user makes a post with the General option, it will be seen as if something was said in local. As you mentioned above, we are able to add on the log in page because it is involved with the connection to the server- not the actual coding that makes up the game. All that the log-in page does is connect your computer/internet to the server so that you are able to log into the game.
Title: Re: Front page error
Post by: DemonousNight on May 04, 2016, 11:43:02 pm
Aye, however it has its major flaws that are not being addressed. Its a good security measure, yes. But it's not doing very well at its own job of keeping people online. And in some cases, logging them in.
Title: Re: Front page error
Post by: Warriorstrike on May 04, 2016, 11:45:27 pm
I believe this might help to shed some light on things.

Checked with Raz about this.

He thinks it's most likely an issue with cloudflare and not our server nor site due to it being the message it is.

Cloudflare takes care of our traffic, mostly to protect us from some naughties out there trying to take down the game and site by ddosing. They have data centers around the globe and depending on where you live that's where it goes through. Since some of us can connect just fine to the game without any issues, but also how you don't even get anywhere, not even an error page from cloudflare, the message you see there is directly from the browser, not cloudflare, not our server, it seems reasonable it's Cloudflare having issues with their services right now.

All we can say is to hang in there until it hopefully sorts itself out.
Title: Re: Front page error
Post by: DemonousNight on May 04, 2016, 11:48:07 pm
It does, but my point still stands on the log-in has been having issues for a very long time now. Ever since it was implemented. On logging people out constantly
Title: Re: Front page error
Post by: Redlinelies on May 04, 2016, 11:57:15 pm
It's either that we have a login page or we take down the game completely. We don't have many direct solutions to the problem since the "hackening" that took place appears to be directly linked to an issue in the game client itself and not the server, we cannot fix it in a proper way so it works as before. You must understand that we cannot really keep the game running as before either when people could pretty much go on any account if they know how to get by this, we already had this happen once and it caused confusion and abuse of staff accounts and this is just after it taking place for an hour or two.

The login page is to keep peoples accounts used by only those who know what the login information for them are, and avoid abuse that would surely happen. If anyone has a better idea we gladly hear it, but that must be an idea that doesn't ignore the fact that we must have a system close to the login page we have now, we will not leave the game up and online and let any derp go on any account the want in the game.

Users must also understand that we can modify the server side part of the game since that's what we need to run the game so you actually play it online with others people, and of course we can edit the game like any of you guys with mods and fancy sparkles, but as far as actual game updates goes we cannot do anything that requires tinkering with how it works. General was a server sided edit, and if you haven't taken note the function still exists in the actual game, but has been disabled to yet again, lower abuse and problems game wise.

It all makes sense if you give some time to think about it, but it's easy and tempting for some to think the worse. Hopefully this will get thoughts like these a bit out of the picture.
Title: Re: Front page error
Post by: DemonousNight on May 05, 2016, 12:10:34 am
It's either that we have a login page or we take down the game completely. We don't have many direct solutions to the problem since the "hackening" that took place appears to be directly linked to an issue in the game client itself and not the server, we cannot fix it in a proper way so it works as before. You must understand that we cannot really keep the game running as before either when people could pretty much go on any account if they know how to get by this, we already had this happen once and it caused confusion and abuse of staff accounts and this is just after it taking place for an hour or two.

The login page is to keep peoples accounts used by only those who know what the login information for them are, and avoid abuse that would surely happen. If anyone has a better idea we gladly hear it, but that must be an idea that doesn't ignore the fact that we must have a system close to the login page we have now, we will not leave the game up and online and let any derp go on any account the want in the game.

Users must also understand that we can modify the server side part of the game since that's what we need to run the game so you actually play it online with others people, and of course we can edit the game like any of you guys with mods and fancy sparkles, but as far as actual game updates goes we cannot do anything that requires tinkering with how it works. General was a server sided edit, and if you haven't taken note the function still exists in the actual game, but has been disabled to yet again, lower abuse and problems game wise.

It all makes sense if you give some time to think about it, but it's easy and tempting for some to think the worse. Hopefully this will get thoughts like these a bit out of the picture.


No no, I get all of this now. However you guys are still not addressing the issue I've brought up now for the fifth time. I get that we need the log in, it makes sense however. It logs people out at random times. The entire game is based around rping and socializing however, how does one do that if they are constantly worrying about being kicked off the game?
Title: Re: Front page error
Post by: Hakumi on May 05, 2016, 12:17:20 am
I don't think everyone is really worried. A good amount might be but others might brush it off.
These sort of things do take time and possibly planning since new codes and such are being implemented as add ons. There are ways that others have discovered to work around the matter of the whole logging out thing and it's effective as of now.
I'm sure the staff are doing whatever they can and as Red stated are opened to ways of working with the login matters if someone knows how, but now it's still too soon to get rod of it completely and possibly others don't want a repeat of what happened some time back. ^^; Sorry if I'm making it seem like I'm starting something, but this is how I see the matter a bit and what I've noticed.
Title: Re: Front page error
Post by: DemonousNight on May 05, 2016, 12:26:26 am
Well as I said in the post before yours, I realize that we need the log in. But. The log in needs to be fixed so people don't go on a rage about it. Because people are legitimately worried about getting banned from the game if they confront staff on it. I'm talking to people right now over skype about it. But one day people will get over it and begin raging at the staff on it if it is not addressed. And once again, my point still stands with no one else addressing it: The log-in has issues and needs to be fixed. I never once said it should be removed.
Title: Re: Front page error
Post by: Warriorstrike on May 05, 2016, 12:32:16 am
It's not that we're not trying to address your problem there, fluff, it's simply that we can't make everything perfectly for everyone. We're doing the best we can with the materials that we have, and we are always looking to make it as efficient as possible for you all to be able to enjoy the game. Sometimes the issues can't be controlled by us directly- sometimes it may be a user's internet, browser, or simply something (such as Cloudfare's issues) that we can't exactly make fool-proof. It's normal for a website or something related to the website, like Cloudfare, to have its issues, but we are indeed doing what we can. Have patience with us.
Title: Re: Front page error
Post by: Redlinelies on May 05, 2016, 12:33:13 am
It's not directly linked to our login page as far as I know right now, some have issues, but there's also those who it works for.

If we knew exactly how to work it out and it was all clear to us we'd already fixed it. Some people have this issue more than others as well, I have gotten it a few times but for most part it works. We may have put the login page there intentionally to prevent abuse of the game, but please consider that whatever little issue that might come is not always planned, neither is it something we know how to exactly fix.

As mentioned, this system works better than for others, and there's probably quite a few steps on the way that could cause some to have this problem and others not so much.
Title: Re: Front page error
Post by: Ruby1234 on May 05, 2016, 12:38:56 am
Well as I said in the post before yours, I realize that we need the log in. But. The log in needs to be fixed so people don't go on a rage about it. Because people are legitimately worried about getting banned from the game if they confront staff on it. I'm talking to people right now over skype about it. But one day people will get over it and begin raging at the staff on it if it is not addressed. And once again, my point still stands with no one else addressing it: The log-in has issues and needs to be fixed. I never once said it should be removed.
People have no reason to be worried about getting banned for bringing up issues. Nobody is going to attack them for making a point, and certainly not volunteer staff who've dedicated a lot of time out of their lives to see this game succeed thus far.
Fear of the "scary staff" is an illusion. It's the same for anyone who looks up to someone else. The possibility of meeting them and getting off on the wrong foot is daunting, especially to a community that's rather young, on average.
But this is a small 3D wolf and lion game on the internet. They aren't about to meet the president. They need to get over it themselves, and present issues (and maybe possible solutions) as they see fit.

As for the staff, I'm sure they're going to iron out the issues, or at least attempt to. It's what they've done for years now.

But it would do everyone well to remember this game is 100% free to play. It requires nothing more from you than an email. I'm sure some wiggle room to iron out the kinks of trying to keep a game free to a moderately sized community would be appreciated.
I cannot stress enough how... unfair it seems to get mad at people who volunteer time out of their personal lives, to go out of their way to maintain a safe community for others to enjoy, free of any charges.

This is not directed at you personally, I know you mean well. I just wanted to remind anyone who may be reading.
-
Edit: Appreciate the understanding. +Floof
Title: Re: Front page error
Post by: DemonousNight on May 05, 2016, 01:00:20 am
See there we go, my problem was poked at. Thank you guys lmao that is all I wanted.
Title: Re: Front page error
Post by: Redlinelies on May 05, 2016, 01:05:04 am
Alright, thanks for reading, locking this as solved.