Feral Heart

Help & Guidance => Game Help => Topic started by: Golden_Fox on June 04, 2016, 02:32:43 am

Title: Cannot log in
Post by: Golden_Fox on June 04, 2016, 02:32:43 am
Hey there :3
Since some weeks ago I can't log in. I could play the game normally :/
I've already tried everything that other users said in other posts, however, nothing worked. Does it has something to do with my localization? I live in Brazil.



PS: I'm sure I have good connection and I keep the log in page open
I always wait some minutes before log in
Title: Re: Cannot log in
Post by: D-ead7Dog on June 04, 2016, 02:39:26 am
What does it say when you try to log in?
Can you give us details?
Title: Re: Cannot log in
Post by: Hakumi on June 04, 2016, 02:39:43 am
It could be something with the cloudfare. Users in other locations might be having similar issues if you already tried...other methods to get the game up and running like:

Changing Web Browsers
Logging in from a different computer
Changed Rendering Systems
Tried logging in from a cellular device
Restarting your Router ( If you can ).
Title: Re: Cannot log in
Post by: Golden_Fox on June 04, 2016, 02:55:24 am
What does it say when you try to log in?
Can you give us details?
It says "Failed to connect to front server."
Title: Re: Cannot log in
Post by: Golden_Fox on June 04, 2016, 03:00:59 am
It could be something with the cloudfare. Users in other locations might be having similar issues if you already tried...other methods to get the game up and running like:

Changing Web Browsers
Logging in from a different computer
Changed Rendering Systems
Tried logging in from a cellular device
Restarting your Router ( If you can ).
Sadly none of these options worked DX
Title: Re: Cannot log in
Post by: Hakumi on June 04, 2016, 03:04:15 am
Then it could just be the cloudfare / trafficking. Might still be down for you. Or it could be the internet provider that's making changes or some sort.
Hopefully the game will be up and running for you soon ~!
Title: Re: Cannot log in
Post by: Kerriki on June 04, 2016, 04:50:41 am
Most users from Brazil keep having this issue as well. Our server master, Raz, has been informed of this so hopefully it will start working for you soon c:
Title: Re: Cannot log in
Post by: SilverGoldenSilver on June 04, 2016, 12:01:18 pm
I am British and am having the same problem, how long might this take or am I unable to play because of my region?
Title: Re: Cannot log in
Post by: Shally on June 04, 2016, 01:51:11 pm
I am British and am having the same problem, how long might this take or am I unable to play because of my region?

As Kiki stated:


Most users from Brazil keep having this issue as well. Our server master, Raz, has been informed of this so hopefully it will start working for you soon c:

I cannot say for sure it's CloudFare that are causing these problems for you, but it's likely if you're using the new Login (http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=54214.0) instructions and still can't log in. We'll let you know if Razmirz can do something about this ^^