Feral Heart

Help & Guidance => Game Help => Topic started by: TheRealRainbowChan on June 10, 2016, 08:15:43 pm

Title: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 08:15:43 pm
So this is what happens. When I enter my username and password, The first time I enter them, it says it is incorrect. BUT when I enter it in again, it attempts to connect. In turn it doesn't and it fails to connect to the front server.
Title: Re: Cant Connect To Front Server (still)
Post by: Hakumi on June 10, 2016, 08:18:03 pm
Have you tried logging into the login tab like before?
Also, make sure you have the updated version ( JIC ) and that you have reset your character's home a few times before sending them home themselves.
You could also try restarting your router in case it's your internet c:
Title: Re: Cant Connect To Front Server (still)
Post by: Wyldercat on June 10, 2016, 08:22:32 pm
To add on to Hakumi, be sure to keep the tab open, and it might not work right away. Keep trying if it denies you the first time.
Title: Re: Cant Connect To Front Server (still)
Post by: ArcticGalaxy on June 10, 2016, 08:44:35 pm
Adding on to what has been said above, it could also simply be the servers being a bit loaded. I know not a lot of people have that issue, but there are a few people who's internet simply cannot connect to the server when it's that full. But don't hold me to that. Simply exploring possibilities. ^^'
Title: Re: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 09:23:27 pm
Should I make a new account?
Title: Re: Cant Connect To Front Server (still)
Post by: Hakumi on June 10, 2016, 09:24:36 pm
You can, but it might give you the same result. So you're better off waiting c:
Title: Re: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 09:29:48 pm
Ive already been waiting for awile
Title: Re: Cant Connect To Front Server (still)
Post by: CrazyCatLady on June 10, 2016, 09:43:58 pm
- If it says that your log in information is incorrect then wont connect to the front server it could just be that you had misspelled something. When my login info is not correct I don't always get a little message that pops up telling me it's wrong... it just wont connect. Try to make sure your password isn't misspelled.

- Have you been able to connect before the update? If you were then ignore the paragraph below.

- Sometimes when you reinstall a program your anti-virus or built in firewall will block the program from connecting to the internet (the front server is the first thing the game tries to connect to). This is probably not the case but FH has been giving users issues with their anti-viruses saying it is a virus when it's not. Do you know what anti-virus you have? Just go online and look for a guide on how to "Change Firewall Settings" for whatever anti-virus you are using :]
Title: Re: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 09:56:48 pm
1. Ive tried multiple times making sure my username and password exactly the same, ive changed my password multiple times.

2. Ive never been able to play.

3. Ive made sure my firewall allows it in.
Title: Re: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 11:45:41 pm
I dont think its my internet. I went to a friend's house, I got the same error with my account, but her account worked fine.
Title: Re: Cant Connect To Front Server (still)
Post by: CrazyCatLady on June 10, 2016, 11:50:06 pm
Oh uh, did you activate your account? The game won't connect if you haven't.

You should have gotten an email with a link to activate it. If you didn't then this is something a staff member will have to help you with.
Title: Re: Cant Connect To Front Server (still)
Post by: TheRealRainbowChan on June 10, 2016, 11:59:56 pm
How would I contact staff?
Title: Re: Cant Connect To Front Server (still)
Post by: CrazyCatLady on June 11, 2016, 12:04:45 am
Click (http://www.feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52), this is the staff page. I'd just choose one of the moderators to ask about it by clicking the Message me by their pictures. Just talk to one of them about it :]