Feral Heart

Help & Guidance => Game Help => Topic started by: Aclediptus on June 11, 2016, 01:44:50 am

Title: Another 'Cannot Connect to Front Server'
Post by: Aclediptus on June 11, 2016, 01:44:50 am

Yep, it's yet another problem with connecting to Feral Heart.

But it is not me who has the problem, instead a person who doesn't want to get involved with the forums.
The game should be installed correctly in its latest version, FH seems to run fine, but somehow they get the 'Cannot connect to front server' Message even if they had filled in all the requirements. This problem has occurred weeks before Community Update 1.15 but last time they were able to connect was around the month of April.
To make sure the problem isn't common, I told them it should be better to list things they had tried:

- Firewall has FH allowed.
- Username/password correct.
- Internet connection is strong and quite stable with some spikes once in a long while.
- Not many background programs open. Usually just YouTube/ none except the FH page itself.
- Latest update version of FH.
- There are no modification to the game files.
- Have tried reinstalling.
- Have tried restarting laptop.
- Can connect to other games right away (ex: Aura Kingdom, Warframe, Eden Eternal, Creativerse, etc.)
- FH page keeps refreshing itself.
- Even when everything is set up as it is supposed to FH won't connect to front server.
- There's a 5% chance it'll connect to the front server. (not sure about this one)
- I have no more hope.

Such a drama queen
Anyways, since this is another person's problem, this is all the information I can provide. Hopefully it's enough to diagnose the problem, thank you!

Title: Re: Another 'Cannot Connect to Front Server'
Post by: Hakumi on June 11, 2016, 02:02:54 am

Shot in the dark:
Depending on location, Cloudflare might be the reason(?)
Another thing to realize is that the server might be heavy with all the users getting on all at once and such and it could be a bit before jumping on ( a new thing to consider that is ).
Also, did they reset their character's homes a few a times, then send them home before jumping on the game?

Title: Re: Another 'Cannot Connect to Front Server'
Post by: hugrf2 on June 11, 2016, 02:04:21 am

For some odd reason it worked when I clicked "Run As Administer." Do you do that, or does it already run as administer?

Title: Re: Another 'Cannot Connect to Front Server'
Post by: Aclediptus on June 11, 2016, 02:21:24 am

Quote from: Hakumi on June 11, 2016, 02:02:54 am

Shot in the dark:
Depending on location, Cloudflare might be the reason(?)
Another thing to realize is that the server might be heavy with all the users getting on all at once and such and it could be a bit before jumping on ( a new thing to consider that is ).
Also, did they reset their character's homes a few a times, then send them home before jumping on the game?

Hmm, I'll look into the Cloudflare hypothesis. And the heavy load is also something, though since this is a problem they have before the update, I'm quite sure that it isn't the main problem, same goes with the resetting of their character's homes.

Quote from: Hugrf on June 11, 2016, 02:04:21 am

For some odd reason it worked when I clicked "Run As Administer." Do you do that, or does it already run as administer?

Definitely to be tested, I'll ask them about that.

EDIT: Apparently they have, no result.