Feral Heart

Help & Guidance => Game Help => Topic started by: PeppermintCharlieB on June 15, 2016, 01:52:30 pm

Title: Could not connect to the front server and "Incorrect" Account Info
Post by: PeppermintCharlieB on June 15, 2016, 01:52:30 pm

So I signed up for a FeralHeart account and I've only just downloaded the game today, but haven't been able to play because the lack of connection to the front server, and if I did actually get connection my game would go off to say that my account details are incorrect.

I've tried making exceptions in my antivirus (Avast) and allowing Feralheart through my firewall (Windows Firewall). I've also tried changing my Feralheart password up to the point where it didn't have any special symbols, capital letters, or numbers, and resetting my router. However, I haven't tried reinstalling Feralheart. My username, PeppermintCharlieB however has capital letters. Please help if you can.

Title: Re: Could not connect to the front server and "Incorrect" Account Info
Post by: Hakumi on June 15, 2016, 06:50:16 pm

Ah. If that's your username, then unfortunately it's more than 16 characters which is the limit on how long a user name can be. So no matter what you do it won't let you on. The only thing you can do is wait for registration to be open again and making a new account.

Sorry floof ~!

Title: Re: Could not connect to the front server and "Incorrect" Account Info
Post by: Shazadah on June 15, 2016, 07:26:24 pm

Hakumi's pretty much explained it, there's a 16 character limit for both username and passwords. Passwords can be fixed by clicking the Forgot Password in the Registration box at the top of the page, but usernames don't have a solution. You'll have to wait until Registration is open again to make a new account.

Here's a few tips for that:

1) Make sure your username and password are NOT over 16 characters.

2) Be sure to activate your account STRAIGHT AWAY after registering! Some people have problems with activating their accounts if they wait, because they try it when Registration is closed and it doesn't wanna work.

3) Keep checking the site ever half hour to an hour or so to catch Registration open again, it opens at random times and the staff cannot control when it does, so it'll be up to you to catch it open. If you were lucky enough to catch it once, you'll be able to catch it again.

It's a pain we all know, and they really should clarify somewhere on Registration or where people will see NOT to create accounts with usernames or passwords over 16 characters, to prevent this kind of problem or at least lessen it. Sorry this had to happen to you.