Feral Heart

Help & Guidance => Game Help => Topic started by: NightwishTheWolf on June 17, 2016, 05:57:35 pm

Title: Game update 2016 issue
Post by: NightwishTheWolf on June 17, 2016, 05:57:35 pm

Well, yesterday i updated the game, and it stopped working. I shut down my computer MANY times, uninstalled the game and reinstalled it, and it still says, "FeralHeart.exe has stopped working" and i cant even log on! seriously, i have tried SO much to play again, but it still just wont work.

Title: Re: Game update 2016 issue
Post by: Hakumi on June 17, 2016, 05:58:58 pm

Make sure you gotten the download from the site.
Make sure you don't have any duplicate folders.

Title: Re: Game update 2016 issue
Post by: NightwishTheWolf on June 17, 2016, 06:12:57 pm

I just made sure of that, and still, FeralHeart.exe has stopped working. IDK what to do...

Title: Re: Game update 2016 issue
Post by: Hakumi on June 17, 2016, 06:23:55 pm

Hmm...there might be some bad files, try changing rendering systems.
Try running the game as an administrator.
Restart your Router.
And make sure you allowed the game through your firewall.

Title: Re: Game update 2016 issue
Post by: NightwishTheWolf on June 18, 2016, 03:30:11 pm

well...i only have one rendering system, i already restarted, ive tried running as an administrator, but i havent checked the fire wall thing. Ill do that now...well i feel like a complete idiot, my computer was recently upgraded, and i cant figure out how to get to the firewall. I am so dumb

Title: Re: Game update 2016 issue
Post by: NightwishTheWolf on June 18, 2016, 03:43:34 pm

ok so i tried allowing it through the fire wall...that didnt work. I dont think anyone will know what to do now.

Title: Re: Game update 2016 issue
Post by: Warriorstrike on June 18, 2016, 03:53:03 pm

Are you experiencing the issue when starting up the game or when trying to log onto a specific character?

Check to make sure that you aren't missing any files that should have been installed when downloading the game. If you need help changing your rendering system, look here (http://www.feral-heart.com/smf/index.php?topic=43234.msg600118#msg600118).

Title: Re: Game update 2016 issue
Post by: CrazyCatLady on June 18, 2016, 04:24:02 pm

Firewalls won't cause the game from opening like this, nor will restarting a router. Any networking issues won't cause a crash on startup.

Let's try two options here:

Try installing FeralHeart into a new folder on your computer so that no old FeralHeart files will cause an conflicts with this new version. To do this:

Download that, run it and when it comes to this: PICTURE LINK (https://i.gyazo.com/f0906fb7f1fa91d4e3c5bc358a993dfb.png)

Type a 1 in the box so it looks like this: PICTURE LINK (https://i.gyazo.com/ffb5f389a4524c2c971cb828b1ed7967.png)

If that doesn't work:

If you have an anti-virus installed try disabling it, deleting the FeralHeart folder then reinstall and try to get it run. Your anti-virus could be eating some files that the game needs to run properly. So even though you uninstalled and reinstalled, it won't make a difference since it will continue to remove those files. If doing that fixes your issue then you're going to have to set up your anti-virus to not scan the FeralHeart folder anymore.

Sorry that was vague but every anti-virus is different in how they're set up so I can't go into detail.