Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: LARec on June 18, 2016, 08:13:50 am

Title: Not letting me log in
Post by: LARec on June 18, 2016, 08:13:50 am
Okay so I tried to log in on the site and it wouldn't let me it would just pretend I never typed anything so I thought someone might have changed my password somehow and then I go to reset my password and it says my email that I used for my account was not found.

Please help I don't know what to do
Title: Re: Not letting me log in
Post by: Feareh on June 18, 2016, 08:25:58 am
 How long ago have you recently logged into your account? is it this one your currently talking on or like a different account?
Title: Re: Not letting me log in
Post by: Hakumi on June 18, 2016, 08:33:10 am
Your account might've gotten removed. I know some other users ( my friends ) had their account deleted because they might've had multiple ones. If nothing worked or if it was inactive for some time ..
Title: Re: Not letting me log in
Post by: LARec on June 18, 2016, 08:34:53 am
How long ago have you recently logged into your account? is it this one your currently talking on or like a different account?
     I tried logging in about 5 mins before I posted this and I would be talking about my main account Gasoline14. I only have this one as a back up
Title: Re: Not letting me log in
Post by: LARec on June 18, 2016, 08:35:41 am
Your account might've gotten removed. I know some other users ( my friends ) had their account deleted because they might've had multiple ones. If nothing worked or if it was inactive for some time ..
   but what I dont get is that is was working just fine yesterday
Title: Re: Not letting me log in
Post by: Hakumi on June 18, 2016, 08:39:25 am
Probably it was around the time Raz was doing some things with the site, things are still a work in progress but I think your account might've gotten removed / deleted by mistake.
Title: Re: Not letting me log in
Post by: LARec on June 18, 2016, 08:41:32 am
Probably it was around the time Raz was doing some things with the site, things are still a work in progress but I think your account might've gotten removed / deleted by mistake.
    I really hope that is not the case cause that would mean restarting everything that was on my main account
Title: Re: Not letting me log in
Post by: Hakumi on June 18, 2016, 08:43:21 am
Hopefully. But again, this is just a hunch since similar issues happened with a couple of friends of mine.
Title: Re: Not letting me log in
Post by: Feareh on June 18, 2016, 08:44:41 am
 Chances are if you havent logged into that certain account for a long period of time, then the account is removed from forums. At the same time, there is construction work going on right now so really could be anything.

(edit: im posting dis dang it >8c ninja me in replies xD)
Title: Re: Not letting me log in
Post by: LARec on June 18, 2016, 08:47:46 am
Chances are if you havent logged into that certain account for a long period of time, then the account is removed from forums. At the same time, there is construction work going on right now so really could be anything.

(edit: im posting dis dang it >8c ninja me in replies xD)
       Well last time I was logged in was at 1pm my time (it's now 2:46 am) and I reaaally hope I can get my account back
Title: Re: Not letting me log in
Post by: Hakumi on June 18, 2016, 08:51:40 am
Well if it got removed you might not be able to easily get it back unless you make another account when registration opens. But as of now it's down due to the changes for the site. Hopefully it'll be up later down the road. ~
Title: Re: Not letting me log in
Post by: Redlinelies on June 21, 2016, 10:14:19 am
There's no account named "Gasoline14" when I look it up, so chances are it has been deleted off the server.

It is true that inactivity can do things to accounts, but even more so if they do not go through activation correctly. I know that we had to clean out old non activated forum accounts before we made the move, and if your account was one of them it will more than likely not come back or can be recovered.

There's been this problem(most likely due to the old registration system) that let users go in game and play sometimes even though they never activated their account properly, this more often than not lead to the accounts being wiped from the server, by the server. Wouldn't be surprising if this is what happened, or that your account was one of those listed as pending activation, which would mean it would get deleted in due time no matter what.

There's not much that can be done about your account I'm afraid, as it most likely belongs to the "internet void" now.
Title: Re: Not letting me log in
Post by: .effervescence. on July 17, 2016, 07:58:25 am
 Well, depends on how long you have been away from your account, like havent been on FeralHeart for a while. If you could tell me how long it's been since you have logged in, (like 2 years or 3) the server may remove your account, that i believe is probably what had happened, so you might need to wait awhile until registration is enabled because it is currently disabled. The server might of removed your account as i have said up there ^ if you havent been on FeralHeart, like lets say a month or two, you might have to look through your emails to see what email you used to do the activation for your account awhile back when you made it, then try to reset it as you have tried, but try again. Then once you got onto the login page on the site, make sure your username and password are EXACTLY how they were when you made the account a while ago. This exact think has happend to me once on my other account 'fiercestar3334' So anyways, You need to make sure that you username matches the original and the password too. There really is no need to reset your password unless your account got hacked. But other than that, i think it was just a mistake maybe in the spelling, capitalization, numbers ect. So next time you get logged in, save your password. It helps. Hope this helped you! ;D