Feral Heart

Help & Guidance => Game Help => Topic started by: Fang1111 on June 22, 2016, 10:23:08 pm

Title: Browser login?
Post by: Fang1111 on June 22, 2016, 10:23:08 pm
So the login isn't working. In the game, it works perfectly. The other part (Online) isn't working. I put in my username and password, pressed LOGIN, and then it cleared. I changed my password and tried, but still that strangeness. Can anybody help me? :'(
Title: Re: Browser login?
Post by: Hakumi on June 22, 2016, 10:26:10 pm
Are you sure you're inputting the correct information?
Password is CaSE SEnsiTiVE.
Also, the server might've removed it if it has been inactive for 1+ years.
Title: Re: Browser login?
Post by: DarkLustyHumor on June 22, 2016, 10:29:19 pm
I could of been removed due to inactivity as Hakumi said, but it could also be a glitch in the site. Sometimes parts of the site don't work correctly and with all of the changes recently I wouldn't be surprised if it glitched up for the time being.
Title: Re: Browser login?
Post by: Kynvuu on June 22, 2016, 10:40:45 pm
You could also try to use a different internet browser than the one you are currently using or try to log in on a mobile device.
Title: Re: Browser login?
Post by: WolfHeart14 on June 25, 2016, 09:00:27 am
I, too, have run into this problem  :'( Is there a way you can re add me to the server?  I have been gone alittle over a year but I do like this game and would very much like to play again   ;D
Title: Re: Browser login?
Post by: Hakumi on June 25, 2016, 09:03:02 am
I, too, have run into this problem  :'( Is there a way you can re add me to the server?  I have been gone alittle over a year but I do like this game and would very much like to play again   ;D

Unfortunately, once a user has been removed from the server, I don't think it can be retrieved for it no longer exists. You would have to wait until registration opens again ( which could be awhile because of the site maintenance. Sorry Floof ~!
Title: Re: Browser login?
Post by: WolfHeart14 on June 25, 2016, 09:25:51 am
Everything else is still intact and I have never broken a rule? surely there's a way to restore it? Also keeping registration closed all the time is a bad idea if you want players
Title: Re: Browser login?
Post by: Hakumi on June 25, 2016, 09:40:11 am
Everything else is still intact and I have never broken a rule? surely there's a way to restore it? Also keeping registration closed all the time is a bad idea if you want players

Yes, But it's removed from the server permanently, or, 'Lost To The Internet Void' as Red put it in one of the posts he responded to so there's no way of fetching it, even if you haven't broken the rules.

As for registration, it's only disabled for the time being because the site is getting redone, so once it's more settled / finished, registration will be back up again. In the meantime, all we can do is be patient ^^;
Title: Re: Browser login?
Post by: WolfHeart14 on June 25, 2016, 09:45:28 am
approx how long? Also, you should look into fixing the auto-delete on your servers so people don't get ''banned'' for no reason.
Title: Re: Browser login?
Post by: Hakumi on June 25, 2016, 09:48:43 am
approx how long? Also, you should look into fixing the auto-delete on your servers so people don't get ''banned'' for no reason.

We don't know. Raz is working hard that's for sure so everything is still a bit... 'new.'
Another thing, you should probably try contacting a staff about this, but I believe that the auto-delete is there so that way it'll get rid of the inactive accounts, along with making sure there isn't a 'clutter' of accounts & for protection as well possibly.
Title: Re: Browser login?
Post by: WolfHeart14 on June 26, 2016, 12:02:07 am
this game has been closed to new members for over a year and never had too many to begin with. how much clutter could you possibly have? also being inactive is not a justifiable cause for perma ban js
Title: Re: Browser login?
Post by: Hakumi on June 26, 2016, 12:25:05 am
this game has been closed to new members for over a year and never had too many to begin with. how much clutter could you possibly have? also being inactive is not a justifiable cause for perma ban js

The game has not been closed for new members for over a year, registration opened at random times and the staff has no control over that. It's to help avoid the overflow of new members coming in last I heard until recently with the site being modified and it's not a permanent thing. As for the ban thing for being inactive, that is new to me. I know your account get removed after a years worth of inactivity and the 5 attempts thing is to avoid other people trying to use the account and such but I could be wrong. If you have concerns still, you can try contacting a staff member via PM ~