Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: papayatoot on August 19, 2016, 11:30:29 pm

Title: Account issue and registration question
Post by: papayatoot on August 19, 2016, 11:30:29 pm

So my friend has not been on the game for quite some time and is having troubles logging in to the new login page. I looked at Raz's post and we narrowed the problem down to her account itself. Is it possible that she was banned for extended inactivity? If that is the case, when will registration open back up again for her to make a new account?

Title: Re: Account issue and registration question
Post by: ArcticGalaxy on August 19, 2016, 11:40:24 pm

If your friend has been inactive for 18+ months, the server has probably deleted her account and she will have to make a new one. And registration has been disabled until the site has been completely updated. So I'm afraid your friend will have to wait until then.

Title: Re: Account issue and registration question
Post by: Kerriki on August 20, 2016, 12:20:58 am

Could you tell me your friend's username?