Feral Heart
Help & Guidance => Game Help => Topic started by: Sillurechii on October 29, 2016, 01:25:29 am
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Hello! My friend forgot her username and password, so she sent in a recovery request. Though she has tried three times, the site keeps telling her that the token is invalid despite her copy and pasting it directly from the email. Help!
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We have currently been having some issues with the password and e-mail recovery systems due to the renovations of the website. As soon as we have finished updating the website, we will look into fixing this issue. Unfortunately, there is not much else I can recommend if she has forgotten her username/password, but if she knows what e-mail address she has used, she could message a staff member, and we should be able to locate her username from there. If she does not remember her password, though, there is not much we can do to help in terms of the password recovery system not working properly.
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We know the email address! Can you point us to a mod that could help? Thank you! c:
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We know the email address! Can you point us to a mod that could help? Thank you! c:
You'd be more than welcome to message me, if you'd like! You can always go to the "Staff" page near the top/center of the website and PM one of the moderators through there, also.