Feral Heart

Help & Guidance => Game Help => Topic started by: BiggieLover123 on December 07, 2016, 10:18:39 pm

Title: Having trouble logging in
Post by: BiggieLover123 on December 07, 2016, 10:18:39 pm
I finally got access to my old account and I'm trying to log into the actual game but it is not letting me. It keeps telling me that its the incorrect username/pass but its not, what do I do?
Title: Re: Having trouble logging in
Post by: TwistedSorrowzz on December 07, 2016, 10:23:05 pm
Make sure you're not typing in capital letters or typing it wrong.
If this doesn't work, Make sure to use the login page.
Found at the home page>play game>sign in.
If this doesn't work, I'm not sure what to do.
Title: Re: Having trouble logging in
Post by: Morgra on December 07, 2016, 10:23:16 pm
Hmm, incorrect password usually isn't the error that pops up for this but are you logging in to the login page before you login to the game?

http://feral-heart.com/login/index.php (http://feral-heart.com/login/index.php)

Got beat to it. The link is the login page Twisted was referring to
Title: Re: Having trouble logging in
Post by: .Fallen-Kingdom. on December 07, 2016, 10:23:58 pm
Have you downloaded the new update?
The information can be found here (http://www.feral-heart.com/smf/index.php?topic=56609.0) if not.
Also, it's important to keep the login tab on in the background while playing the game.

If this is not the problem, check out this (http://feral-heart.com/smf/index.php?topic=10423.msg144690#msg144690) thread!
Title: Re: Having trouble logging in
Post by: BiggieLover123 on December 07, 2016, 10:25:06 pm
Yes, I'm logging into the home page and then into the "play game" tab. I've made sure to make sure I'm not typing in caps. I guess I'll just wait about 30 mins and try again.
Title: Re: Having trouble logging in
Post by: Morgra on December 07, 2016, 10:27:37 pm
Yes, I'm logging into the home page and then into the "play game" tab. I've made sure to make sure I'm not typing in caps. I guess I'll just wait about 30 mins and try again.
Could be that there was an accidental space in with your password. I'd just do what you're doing and make sure that no extra spaces are added in your username and password
Title: Re: Having trouble logging in
Post by: TwistedSorrowzz on December 07, 2016, 10:30:35 pm
If everyone above doesn't work, I would suggest PMing a Mod/Admin to help you.
Seen as this is a very un -seen problem.
Title: Re: Having trouble logging in
Post by: BiggieLover123 on December 07, 2016, 10:49:51 pm
I'm still having trouble :( I changed my password to see if that would help but its still doing the same thing.
Title: Re: Having trouble logging in
Post by: .Fallen-Kingdom. on December 07, 2016, 10:51:58 pm
Is the username over 17 characters long?
I believe that is the character limit- If I'm not mistaken. The game won't let you login and play if so.
Title: Re: Having trouble logging in
Post by: TwistedSorrowzz on December 07, 2016, 11:07:29 pm
As Fallen said, The character limit is 17 characters long, If your username is longer than that I'm afraid you will not be able to play. You can either wait for registration to open back up (Don't ask for a release date we don't know.) Or, If your friend has a spare account you can use that.
Title: Re: Having trouble logging in
Post by: .Fallen-Kingdom. on December 07, 2016, 11:10:29 pm
As Fallen said, The character limit is 17 characters long, If your username is longer than that I'm afraid you will not be able to play. You can either wait for registration to open back up (Don't ask for a release date we don't know.) Or, If your friend has a spare account you can use that.
Also, adding to this:
If you do have questions about registration, please see this (http://www.feral-heart.com/smf/index.php?topic=50461.0) thread.
Title: Re: Having trouble logging in
Post by: BiggieLover123 on December 07, 2016, 11:12:06 pm
My user is BiggieLover123 so its not too long, I made this account years ago when I was like 12 and it worked back then.
Title: Re: Having trouble logging in
Post by: TwistedSorrowzz on December 07, 2016, 11:15:08 pm
My user is BiggieLover123 so its not too long, I made this account years ago when I was like 12 and it worked back then.
Your account may have been disbanded, Since the site automatically gets rid of inactive accounts not used for around 1 year, Maybe this is the problem? Although I don't know how you would be able to talk on the forums.
So I'm not very sure on what the problem is, Try PMing a Mod/Admin, As I said earlier.
Title: Re: Having trouble logging in
Post by: BiggieLover123 on December 07, 2016, 11:22:19 pm
I changed my password and now i cant log in on the "play game" tab :( I pm'd a mod so hopefully i can get some help.
Title: Re: Having trouble logging in
Post by: TwistedSorrowzz on December 07, 2016, 11:23:06 pm
I changed my password and now i cant log in on the "play game" tab :( I pm'd a mod so hopefully i can get some help.
Alright, I hope you get your account to work!
Title: Re: Having trouble logging in
Post by: .Fallen-Kingdom. on December 07, 2016, 11:29:46 pm
I changed my password and now i cant log in on the "play game" tab :( I pm'd a mod so hopefully i can get some help.
Good luck on getting your account to work!