Feral Heart

Help & Guidance => Game Help => Topic started by: Brbolka on January 20, 2017, 07:59:51 pm

Title: Game doesn't load
Post by: Brbolka on January 20, 2017, 07:59:51 pm
Hello, I need help with something. My game keeps loading at the "character menu".     I can start and log into the game without a problem. But then it doesn't do anything else, just keeps loading. I  tried to reinstall the game. My internet connection is totally fine. What should I do?
Title: Re: Game doesn't load
Post by: AshesRemain on January 20, 2017, 08:03:52 pm
If you're trying to use a character that you used before the release of the update, then go into your userpanel and reset their home and send them there.
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 08:07:55 pm
I dont have any characters..
Title: Re: Game doesn't load
Post by: AshesRemain on January 20, 2017, 08:08:58 pm
Okthenthat'snotheissue

Are you making sure your login isn't logging itself out? It shouldn't be doing that at all now but it doesn't hurt to look.
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 08:13:44 pm
I checked many times, the login is logged in. Still loading. Forever loading I suppose.
Title: Re: Game doesn't load
Post by: AshesRemain on January 20, 2017, 08:20:05 pm
You could always try changing your rendering system. On your main screen when you open the game go into options>video and there should be two choices at the bottom, Direct3D9 and OpenGL. Just go to the un selected one.
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 08:43:07 pm
Still not working, but thank you for trying to help me.
Title: Re: Game doesn't load
Post by: Enoki on January 20, 2017, 08:55:00 pm
Hmmm... when ye re downloaded the game, were ye sure to delete all the old files? Some old, corrupted files may still be floating around, causing trouble.

Try running the game as administrator. That usually fixes these odd problems. Right click the icon on y'er desktop and select the option that says "Run as Administrator".

Is this a new issue f'er ye or has FH always done this when ye tried to play? Download any mods, item packs, interfaces before this issue revealed itself?
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 09:00:59 pm
Made sure that I removed old files before trying to download the game. And this issue is very new to me, it didnt happen when I played a few years before.
Title: Re: Game doesn't load
Post by: Bloo. on January 20, 2017, 09:03:53 pm
So, you're logging in but then it just keeps saying "Connecting..."?
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 09:06:12 pm
It keeps saying "loading", there already is the backscreen that you have when choosing a character.
And now that I tried running it as administrator it says "Failed to connect to front server", do you think it might not work because of my computer?
Title: Re: Game doesn't load
Post by: Enoki on January 20, 2017, 09:07:36 pm
Well, it could very well be something on y'er computer that's causing the issue. 'Ave ye downloaded anything that works with Ogre files or uses Direct3D9 or OpenGL? Perhaps some files are colliding with FH's? And are ye sure ye 'ave the latest update of FH?

Can ye remember the exact date of when this problem started and can ye think of anything ye downloaded before that time frame? Anything at all that might of caused this?
Title: Re: Game doesn't load
Post by: Enoki on January 20, 2017, 09:13:22 pm
And as to y'er latest post - sorry, internet on phone is acting funny and is going really slow - it sounds like a missing file, perhaps. If the character making screen isn't loading then I think ye should try to re download FH, make sure to delete everything before installing. I usually don't recommend a complete overhaul, but I can't think of anything else that would be causing that.

The can't connect to front server error has something to do with the log in tab, check to make sure 'tis still running properly.
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 10:03:11 pm
I removed every possible file, reinstalled it... logged in the tab, waited 60 seconds and opened feral heart..."did the do".  Still loading.

http://imgur.com/npsJ7tS
Title: Re: Game doesn't load
Post by: Enoki on January 20, 2017, 10:23:40 pm
It may be y'er laptop is 'aging difficulty connecting to the server? Try logging in with a different browser.
Title: Re: Game doesn't load
Post by: Brbolka on January 20, 2017, 10:40:36 pm
I'll try that tomorrow. As in its kinda late here. Do you think internet explorer would work?
Title: Re: Game doesn't load
Post by: Enoki on January 20, 2017, 11:04:30 pm
It should, however I had a issue with it recently. If all else fails, try FireFox. 'Tis a pretty decent equivalent to Chrome, but I feel Chrome is more easy on the eyes.
Title: Re: Game doesn't load
Post by: Brbolka on January 21, 2017, 02:08:56 pm
That didnt work either....darn I wont be able to ever play FH again. But still, thank you
Title: Re: Game doesn't load
Post by: Enoki on January 21, 2017, 05:10:21 pm
Don't give up hope yet! There has been a few log in issues lately while our server master, Raz, works on the site; ye may just be one of them. I'd sit tight f'er a while and see how it goes from there.

If ye feel like ye can't wait much longer, ye can always try a staffer and see if they can solve it with their staffy powers.
Title: Re: Game doesn't load
Post by: Brbolka on January 21, 2017, 09:46:07 pm
Thank you, again. I'll wait a bit to see how it goes. If things don't change I shall contact a staff member.