Help & Guidance => Game Help => Topic started by: Ellen11v on February 05, 2017, 01:39:17 pm
Title: Can't login
Post by: Ellen11v on February 05, 2017, 01:39:17 pm
I mean, I am using my real username - which is Ellen11v - and it still rejects me with a message saying "Incorrect username or password. (5 failed attempts causes 15min ban)" I've been using this login - my primary account - since 2012, so I don't quite understand the issue. I've "recently" changed my nickname on forum from Ellen11v to Ellen. Does it have something to do with that or? Please help :)
Title: Re: Can't login
Post by: PrettyReckless on February 05, 2017, 02:53:17 pm
Heya Ellen. Did you change your username through the user panel or on your forum profile? If you've changed it through the user panel it also effects your in-game username.
Title: Re: Can't login
Post by: barghosts on February 06, 2017, 05:01:46 am
if you've changed your name from Ellen11v to Ellen through the User Panel, it's changing your overall username. so it's not a forum nickname, but it gives you opportunity to have a username change. that could be your issue
Title: Re: Can't login
Post by: VortexAlive on February 06, 2017, 06:50:08 am
On top of what was already said, changing your username means that any presets that use your old username probably can't be used unless you change back or re-export them to the new username.
Title: Re: Can't login
Post by: Ellen11v on February 12, 2017, 08:53:01 pm
Yep, did it through UserPanel. Dangit why can't I change it on the forum profile.. ;w; Thanks for the help you guys<3
The problem has been fixed~
Title: Re: Can't login
Post by: PrettyReckless on February 12, 2017, 09:12:12 pm