I assume this is piggy-backing off of your other help thread. I can really only imagine that Razmirz can help you with this, so just wait until he responds. Gotta be patient, he sleeps too ;)
Same as what Bloo stated, I can see this is off of your recent help thread. Instead of making a new thread it would've been best to wait for Raz' to respond on the other one as it lessens the clutter. I understand it may be frustrating!
Good luck otherwise<3 I hope it fixes soon.