Feral Heart

Help & Guidance => Game Help => Topic started by: MaybeMay on February 25, 2017, 05:45:57 am

Title: Can't log in on browser page OR game.
Post by: MaybeMay on February 25, 2017, 05:45:57 am
So, I had recently taken a hiatus (due to school), and when I returned, there appeared to a be few new things.

I tried to log in on the browser page (the one you must keep open to play the game) and the page simply tells me to change my username because of the symbols (The little ~~). So I've clicked the link and it just refreshes the page (or just takes me back to the page again). I'm awfully confused. I've tried changing my username on the main site, but I can't seem to, because it has the same problem. I don't know if a mod could possibly change my hat username for me? I'm in no rush, but I would like to solve this so I can contact some good friends of mine.

Thank you for listening to me rambling!  :)
Title: Re: Can't log in on browser page OR game.
Post by: Morgra on February 25, 2017, 08:44:15 am
You could try accessing the User Panel from a different browser?
Title: Re: Can't log in on browser page OR game.
Post by: Avani on February 25, 2017, 10:58:25 am
Are you able to access the User Panel (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55) instead of the Play Game tab?
You can change your in-game username there,
unless you receive the same error when trying to sign in.
Title: Re: Can't log in on browser page OR game.
Post by: Insoholic on February 25, 2017, 03:52:02 pm
Try contacting a staff member regarding your problem from here: Staff Page (https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)
Title: Re: Can't log in on browser page OR game.
Post by: MaybeMay on February 25, 2017, 07:03:55 pm
Quote from: Morgra on February 25, 2017, 08:44:15 am
You could try accessing the User Panel from a different browser?
Quote from: NWDeucalion on February 25, 2017, 03:52:02 pm
Try contacting a staff member regarding your problem from here: Staff Page (https://feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52)

Thank you both. I have tried different browsers, but it didn't solve the issue. My computer might have a virus (my siblings download roblox and a lot of other stuff on it). I have contacted a mod, and I am hoping that will solve this for good.
Title: Re: Can't log in on browser page OR game.
Post by: Astraea on February 25, 2017, 07:07:05 pm
I've got here a little late but good luck in fixing this, Atlas! Sorry to hear of your troubles.
But you should contact a staffer about fixing your name as that might be the culprit.

Good luck!<3
Title: Re: Can't log in on browser page OR game.
Post by: MaybeMay on February 26, 2017, 02:32:30 am
Quote from: Accailia on February 25, 2017, 07:07:05 pm
I've got here a little late but good luck in fixing this, Atlas! Sorry to hear of your troubles.
But you should contact a staffer about fixing your name as that might be the culprit.

Good luck!<3

Thank you!
Title: Re: Can't log in on browser page OR game.
Post by: Astraea on February 26, 2017, 02:40:53 am
Quote from: Atlas~~ on February 26, 2017, 02:32:30 am
Quote from: Accailia on February 25, 2017, 07:07:05 pm
I've got here a little late but good luck in fixing this, Atlas! Sorry to hear of your troubles.
But you should contact a staffer about fixing your name as that might be the culprit.

Good luck!<3
Thank you!

No problem, fluff!<3
Anytime.~