Feral Heart

Help & Guidance => Site/Forum Help => Topic started by: Zaramutwo on March 10, 2017, 10:56:42 pm

Title: Login hates me :D
Post by: Zaramutwo on March 10, 2017, 10:56:42 pm
alrighty so i'm a backup of Ponyo. and I cant get in cause I'm trying to use this account for videos. I tried re-activating my account and also I cannot get into my user panel, nor can i log in to the game. All i can do is go on  the forums. help?
Title: Re: Login hates me :D
Post by: Morgra on March 10, 2017, 10:59:26 pm
Have you tried accessing the user panel/homepage from a different browser than the one you are using currently or from a mobile device?
Title: Re: Login hates me :D
Post by: Zaramutwo on March 10, 2017, 11:16:21 pm
Have you tried accessing the user panel/homepage from a different browser than the one you are using currently or from a mobile device?
Loads. When it stops loading. It just sends me back to the user panel thing where you put the user and password
Title: Re: Login hates me :D
Post by: Bawfle on March 10, 2017, 11:26:27 pm
Have you changed your password at any point? If so, did you do it through your Profile, or through 'Forgotten Password' on the Home Page?

If you can only login to the forums, this is the only thing I can think of at the moment. A solution, and a possible way to resolve this, is that you change your password through the 'Forgotten Password' link and do that anyway, and see if your issues are resolved after making this change. After the password change has been made through that method, you should be able to login through the Login page, User Panel and In-game.

Note for future reference: When you change your password through your profile on the forum, that only changes your forum password. It does not sync in-game. However, when you change your password by resetting it through the 'Forgotten Password' link on the Home Page, your password will be reset both on the forum and in-game.
Title: Re: Login hates me :D
Post by: Astraea on March 11, 2017, 12:03:31 am
Hillo, Zarum!
I also want to throw in, if you've changed your password at any point that could be the culprit as Bawfle stated. That can mess your account up, it did for me (actually the exact same thing) and I just emailed the password change email I forget what it was but a link there helped you changed it and then it worked for me. ^-^" Hope this helps!

Let us know if anything works!
Title: Re: Login hates me :D
Post by: Zaramutwo on March 11, 2017, 02:52:29 am
Fixed! Staff may lock.
Title: Re: Login hates me :D
Post by: Morgra on March 11, 2017, 03:12:45 am
Locking this as the problem has been solved. ^^