Help & Guidance => Game Help => Topic started by: DeserticMoon on April 02, 2017, 08:39:54 pm
Title: I can not log in to FeralHeart
Post by: DeserticMoon on April 02, 2017, 08:39:54 pm
I'm new on FeralHeart and I can join the game. I correctly installed the game with uTorrent, but, when I double click on the icon and I enter my username and my password and I click on "Log in", the game tells me that my password or my username is incorrect while not. I am completely desperate, someone can help me ?
Title: Re: I can not log in to FeralHeart
Post by: DeserticMoon on April 02, 2017, 08:40:26 pm
I'm new on FeralHeart and I can join the game. I correctly installed the game with uTorrent, but, when I double click on the icon and I enter my username and my password and I click on "Log in", the game tells me that my password or my username is incorrect while not. I am completely desperate, someone can help me ?
Title: Re: I can not log in to FeralHeart
Post by: Azurain on April 02, 2017, 08:55:44 pm
Make sure you are logging into the "Play Game" tab here. (https://feral-heart.com/login/index.php)
Leave it logged in for a few seconds, then try opening your game and logging in. Make sure the tab is running in the background and not minimized.
Title: Re: I can not log in to FeralHeart
Post by: Morgra on April 02, 2017, 09:02:39 pm
If you are for sure following the instructions provided by Zarasa and logging into the login tab, I would try changing your password in the User Panel >here< (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55) unless you are 100% sure that your password is correct.
Title: Re: I can not log in to FeralHeart
Post by: DeserticMoon on April 03, 2017, 09:29:31 am
Thanks for help, and I have already change my password and it's don't work, but I will try again today.
EDIT: It's don't work...
Title: Re: I can not log in to FeralHeart
Post by: G4RG0YLE on April 03, 2017, 09:44:19 am
Try reading through The BIG help thread (https://feral-heart.com/smf/index.php?topic=10423.0) and seeing if any of the recommended solutions to problems can help you with your situation, if none of the floofs above have provided you with your answer.
Title: Re: I can not log in to FeralHeart
Post by: Astraea on April 03, 2017, 10:26:01 am
Hello, Desertic!
If none of the following work, contact a staffer or try making a new account, there may be something up with the one you have now.
Title: Re: I can not log in to FeralHeart
Post by: DeserticMoon on April 03, 2017, 12:13:42 pm
I can play ! This is fixed ! Thanks for help !
Title: Re: I can not log in to FeralHeart
Post by: Kynvuu on April 03, 2017, 01:21:52 pm
I'll go ahead and lock this as it seems the issue was fixed. Glad it worked for you, and have fun playing! c: