Feral Heart

Help & Guidance => Game Help => Topic started by: Mycroft on April 10, 2017, 02:08:00 am

Title: Locked Out of Account?
Post by: Mycroft on April 10, 2017, 02:08:00 am
I just made this account, and someone has already attempted to sign into it five times, banning me for fifteen minutes? Is there any way to prevent this from occurring, or is this going to be happening whenever I attempt to go online?
Title: Re: Locked Out of Account?
Post by: ForestHysteria on April 10, 2017, 02:12:26 am
Hey there! Well, there really isn't a way around the 15 minute ban so you'll have to wait it out. If the issue persists, I think a staff member can assist you better than I.
Title: Re: Locked Out of Account?
Post by: Morgra on April 10, 2017, 02:22:39 am
Are you entering your password correctly? That should only appear if you enter your password incorrectly multiple times.
Title: Re: Locked Out of Account?
Post by: Mycroft on April 10, 2017, 02:29:53 am
Hey there! Well, there really isn't a way around the 15 minute ban so you'll have to wait it out. If the issue persists, I think a staff member can assist you better than I.
Ah, thank you!

Are you entering your password correctly? That should only appear if you enter your password incorrectly multiple times.
Apparently someone else was trying to get into it, that was my first personal attempt of logging into this account.
Title: Re: Locked Out of Account?
Post by: Morgra on April 10, 2017, 04:04:46 am
Are you entering your password correctly? That should only appear if you enter your password incorrectly multiple times.
Apparently someone else was trying to get into it, that was my first personal attempt of logging into this account.

If I were you, I would change your password to something secure and to something that you'll remember, especially if this is someone you do not know and if you think they found out your password. You can change your password in the User Panel >here< (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55)

You might want to even consider changing the password of your email address, but that might not be necessary if you think it's safe.