Help & Guidance => Game Help => Topic started by: TakoraOkamura on October 12, 2017, 02:12:41 am
Title: Unable To Log In
Post by: TakoraOkamura on October 12, 2017, 02:12:41 am
I changed my username and I cannot login. I tried emailing the address but it wouldn't let me. I've also logged into the website platform many times on multiple devices with the new user. It's just not working on the game itself. I'm not sure if it's that though. I just downloaded the game onto a new computer, so I don't know which it is.
Title: Re: Unable To Log In
Post by: Hakumi on October 12, 2017, 03:03:41 am
Are you at least able to login using your other username?
Title: Re: Unable To Log In
Post by: Insoholic on October 12, 2017, 12:45:37 pm
Make sure that you're not using the numpad, while typing in your password (if it has numbers), because it does NOT work in the game.
Title: Re: Unable To Log In
Post by: TakoraOkamura on October 12, 2017, 06:25:12 pm
I have not been able to log in with either user. I think it may just be our computer. A few other games weren't working either. We're looking into it now
Title: Re: Unable To Log In
Post by: Insoholic on October 12, 2017, 06:41:52 pm
Do you get the message "'Failed to connect to front server"? We have a new system in place to take care of the game and make it more secure.
You'll have to either use this link https://feral-heart.com/login/ (https://feral-heart.com/login/) or click "Play Game" in the right side of the site menu. After that, type in your nickname and password to login to the account you wish to play on and give it a minute to connect. Then launch your FeralHeart game client and login through there with the same account.
Note: Make sure you keep that web page and browser open during the time you play FeralHeart.
Title: Re: Unable To Log In
Post by: Warriorstrike on October 13, 2017, 02:35:14 am
Keep in mind that the username change can take up to 48 hours to fully go into effect-- this means that you may potentially have to wait a bit before the game registers the change to your account. One thing that I've noticed seems to cause a bit of trouble is trying to change the username and then changing the password and/or e-mail directly afterward. You may need to give the server time to work through each change at a time; if you find that you're still experiencing log-in troubles after 48 hours or so, choose one thing to change (e-mail, password, username, etc) and give it time to work.
Make sure your account is still active, as well. The server will often automatically removes accounts that are inactive (not having been logged into within 18 months).
Hopefully your problem gets resolved soon. c:
Title: Re: Unable To Log In
Post by: TakoraOkamura on October 15, 2017, 05:41:20 am
Thank you for the suggestions. Turns out my problem was the fact I needed the web page open in the background. Now I know ^-^
Title: Re: Unable To Log In
Post by: Insoholic on October 15, 2017, 04:28:37 pm