Feral Heart

Help & Guidance => Game Help => Topic started by: MuffinMuff on November 17, 2017, 03:15:57 am

Title: Getting stuck on area loading screen
Post by: MuffinMuff on November 17, 2017, 03:15:57 am
Ok so I just started playing the game and I end up getting stuck on a loading screen. Whenever I enter an area, it takes me to a loading screen and doesn't load. I made a new character to try and get to another area and surprise surprise! I get stuck on another loading screen. Now, when I try to get onto those characters stuck on a loading screen, it takes me to the loading screen again and doesn't load. It says "failed to connect to map server. Retry?" and when I do press retry, it takes me to a never ending loading screen! How wonderful. Please help.
Title: Re: Getting stuck on area loading screen
Post by: Kynvuu on November 17, 2017, 04:16:42 pm
Make sure you have the latest version of Feral Heart as FH no longer supports the old maps. You can get the new version Here (https://feral-heart.com/index.php?option=com_content&view=article&id=23&Itemid=40). If you already have the updated version, your characters may be stuck in the old maps. In that case:

Try resetting your character's home and sending them all home through the User Panel (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55). When you log into the panel, you should see a list of all your existing characters. Hit both the "Reset Home" and "Send Buttons" and then check to see if you can enter the maps.
Title: Re: Getting stuck on area loading screen
Post by: MuffinMuff on November 17, 2017, 09:47:50 pm
Make sure you have the latest version of Feral Heart as FH no longer supports the old maps. You can get the new version Here (https://feral-heart.com/index.php?option=com_content&view=article&id=23&Itemid=40). If you already have the updated version, your characters may be stuck in the old maps. In that case:

Try resetting your character's home and sending them all home through the User Panel (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55). When you log into the panel, you should see a list of all your existing characters. Hit both the "Reset Home" and "Send Buttons" and then check to see if you can enter the maps.

The only areas I can enter are the Lonely Cave and Cape of Distant Worlds. I did what you said and while it did get me out of the loading zone, I can't enter any other area. I also have the latest version of FH.
Title: Re: Getting stuck on area loading screen
Post by: Morgra on November 17, 2017, 10:35:38 pm
Can you enter Seaside Grove? (located off to the far left)
Title: Re: Getting stuck on area loading screen
Post by: MuffinMuff on November 17, 2017, 11:15:35 pm
Can you enter Seaside Grove? (located off to the far left)

I looked at this map https://feral-heart.com/smf/index.php?topic=56894.0 and I think I might have an older version? Since I can't get to Seaside Grove.
Title: Re: Getting stuck on area loading screen
Post by: Morgra on November 17, 2017, 11:32:21 pm
Can you enter Seaside Grove? (located off to the far left)

I looked at this map https://feral-heart.com/smf/index.php?topic=56894.0 and I think I might have an older version? Since I can't get to Seaside Grove.

If you just recently downloaded and installed the game, you probably have the most recent version ^^. And were you able to locate the Seaside Grove portal?
Title: Re: Getting stuck on area loading screen
Post by: MuffinMuff on November 17, 2017, 11:42:33 pm
I wasn't able to get to Seaside Grove but I took a video to show what i'm seeing.

https://www.youtube.com/watch?v=ZqVKzVcWLWA&feature=youtu.be